BMW MINI of Wichita

It is good. However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back bumper without paying and the next time a car wash with the grease removed. The car was delivered to me with the grease leaking from the hatchback hinge area. More

Great communicator customer focus with the deadline that was provided. very detail oriented and when the extra step with a Sunday delivery was provided. very detail oriented and when the extra step with a Sunday delivery More

I have owned Mercedes for the past 15 years and have ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. More

Austin kwpt me up to date on my vehicle. When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was ver When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was very friendly, More

Working with Jonathan was a delight. I appreciate his no hassle approach and he allowed plenty of time for me to make a decision without pressure. He took the time to walk me through all I appreciate his no hassle approach and he allowed plenty of time for me to make a decision without pressure. He took the time to walk me through all available financing options. The purchasing process was a breeze, once I decided which model I wanted to purchase. More

This dealership is such a great place to buy a car. The staff are amazing and the service department works hard to make sure that our cars are always taken care of. From the minute we stepped on the l The staff are amazing and the service department works hard to make sure that our cars are always taken care of. From the minute we stepped on the lot, we felt welcomed and appreciated. You will, too! I can’t end this review without talking about our wonderful salesman Kenny Webber! Kenny is such a fun, knowledgeable, and friendly young man who helped my husband and I in numerous ways when we were looking for our fifth Mini. Kenny works so hard to answer all of our questions and keeps in touch throughout the whole process. Not only was this our fifth Mini (our first was my teal convertible in 2017), but I’ve already ordered our 6th one- a yellow convertible which will be here in April sometime. I love this dealership and want you to know that you won’t be sorry if you go to Walser! Thank you Walser and thank you, Kenny! You’re the absolute best! More

This dealership has been wonderful to work with. We have bought five cars from Mini and each time have been impressed by the warm reception we receive from the staff who work there. I can’t com We have bought five cars from Mini and each time have been impressed by the warm reception we receive from the staff who work there. I can’t complete a review about Walser Mini without thanking our wonderful salesman Kenny Webber. From the minute we met Kenny, he made us feel so welcome and comfortable. Kenny is so personable and he keeps in touch with us through every step of the buying process. He answers our questions and is so much fun to work with. I’m excited to share that Kenny is also helping us get our 6th Mini- a darling yellow convertible that will be here in April sometime! I can assure you that if you go to Walser for a Mini and ask for Kenny, you will not be sorry! More

Hard to put into words. Salesman was outstanding. Service center was below average/poor. Zero communication unless i called them. Usually no one would answer so i would leav Salesman was outstanding. Service center was below average/poor. Zero communication unless i called them. Usually no one would answer so i would leave voice mail. No one would return calls. I would call back and they acted like they didnt care or i was a bother to them. Took a week and a half for them to do "we owe" work on my car. Did provide loaner but made me go to them to drop off/pick up my car. For a luxury brand dealer, i expect much more than what they did. Employees in service dept area standing around talking with other employees ignoring/not paying attention to customers right in front of/next to them. First loaner i was supposed to take had check engine light on so i went back in and told the lady who finally helped me, even though it was pretty clear she wasnt sure of what she was doing as she had to keep going to someone else. She had to go to someone else and told him. He seemed a bit put off. Just got the feeling i was more of a bother than a paying customer. Only person i know the name of was my salesman, Jonathan and he was outstanding More