BMW Concord

The BMW dealership has always been very helpful and friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a p friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a preowned 328i BMW from them. Very classy dealership. Thank you, Jo Ann Casso More

The service personnel were very attentive from the time I arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and pro arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and professional. He answered all my questions and made sure my car was cleaned and ready as promised. More

Awesome Customer Service!! I'm giving this rating Awesome Customer Service!! I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer ca Awesome Customer Service!! I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer care and service. I always feel like I come first. I would recommend BMW concord to anyone interested in buying a BMW, this of course after I convince them that BMW is the best car ever! :) Thanks to Shane Garner for being amazing. More

Tim said it should only take 1 1/2 - 2 hours so I waited at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! It will not submit without at least 250 charac at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! It will not submit without at least 250 characters, so I am going to repeat myself here - Tim said it should only take 1 1/2 - 2 hours so I waited at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! More

Perhaps it is just me, but I have found dealership services pretty average. The warrant repair works are seriously regulated by BMW NA. If there is no apparent code, there is very little the deale services pretty average. The warrant repair works are seriously regulated by BMW NA. If there is no apparent code, there is very little the dealer can do for you, even if your car experiences some intermittent issues. Oh, well... They tried. More

Tim Renner knows his customers very well. He knew me by name on my second time in for service. He always keeps me up to date with the progress of my car. His customer service is impecable and has ALWAYS go name on my second time in for service. He always keeps me up to date with the progress of my car. His customer service is impecable and has ALWAYS gone out of his way to put me in to a loaner car when they need to keep my car overnight. More

This was my first time buying a bimmer and Danny made it so easy for me. I had a Civic that I wanted to trade in and Danny made sure I got a good deal on that. He was fast, efficient, and friendly. I had do so easy for me. I had a Civic that I wanted to trade in and Danny made sure I got a good deal on that. He was fast, efficient, and friendly. I had done my research on BMW, so I can say for sure that he has total knowledge about the cars. Even though I'm from San Jose, I would definitely recommend my friends to talk to Danny before buying elsewhere! More

My M Coupe is a pretty special car, a little over 1800 My M Coupe is a pretty special car, a little over 1800 were shipped to North America. This is not your 4 door BMW sedan. After a negative experienc My M Coupe is a pretty special car, a little over 1800 were shipped to North America. This is not your 4 door BMW sedan. After a negative experience with the local dealer there is no way I'd go back to experience more negativity. I needed to find a new dealership. I asked a couple of business associates who owned BMW's who maintained their cars. One of my business associates recommended Concord BMW as an alternative dealer. A very friendly staff arranged a service appointment the next Monday and provided a loaner car for the day as well. Later that afternoon I got a call from Shane reporting that the car was finished. Also in addition to the maintenance service a leaking power steering hose was replaced under warranty. I arrived to pick up the car. Shane greeted me and thanked me for my business. I asked a few questions while I waited for the car to be brought up. It's been about 3 weeks since my visit. I'm happy to report the maintenance service made a difference, the car runs great! I am definitely satisfied with the Concord BMW Team. Thank You. More

Having been a customer for over 25 yrs. and on my 6th Beamer, I have had good experience with several individuals at this dealership, but Shane stands out exceptionally above the rest. I schedule my appt Beamer, I have had good experience with several individuals at this dealership, but Shane stands out exceptionally above the rest. I schedule my appts. only when he is available. He has gained my trust and confidence. He takes a personal interest like it was his own car requiring servicing. He's an excellent listner. I observed the same treatment he provides to other customers, he makes each of us feel special. Besides this personalize treatment, he's up to date with the newest technology & gives good solid advice to us i.e. the air bag light illuminated and I ignored relying on my good defensive driving behavior. Shane explained that it would be detrimental to me as it was not just a computer glize, but the air bag itself had a malfunction. As stated, I trust him and authorized the repair. On ocassions, I've been late to my appts. and he is very gracious and does not make me feel guilty. On another visit, I had to towed my beamer in due to water pump. Shane knows my need to have a BMW loaner and can't drive any other make because of my height (under 4'10"), he arranged to have one available for me. He takes really good care of me and my car. Thank you for giving me this opportunity to share the outstanding and excellent service I receive consistently from Shane. Wishing Shane & BMW Concord continuous success and good health:) Mary Chiu More

from when i baught the car about an year ago to now. Everyone I have dealt with from the salesperson to the person that gives me a ride to and from the dealership when my car is being serviced. Has be c Everyone I have dealt with from the salesperson to the person that gives me a ride to and from the dealership when my car is being serviced. Has be coordial, knowlagble and and very forth coming in all my dealings with this dealership. I highly recommend BMW of Concord. The person that i deal the most with, my service rep. (Tim Renner) i would highly recommend very proffesional and friendly. More