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BMW Concord
Concord, CA
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,008 Reviews of BMW Concord
January 06, 2014
This was my third 3-year lease from this dealership and the experience has been consistently positive. They are extremely easy to deal with from the lease (purchase) through the service to the end of the l the experience has been consistently positive. They are extremely easy to deal with from the lease (purchase) through the service to the end of the lease. The staff in all areas is professional and bend over backward to make every contact with them painless. Tony Yuan who arranged the latest lease was easy to work with, was quick to follow up on all questions and made the transaction as smooth as possible. A really good BMW dealership experience. More
by trplbarr
Employees Worked With
tony yuan, Tony Yuan
January 02, 2014
We purchased our new car from Danny, at the end of my weeks of search for the car I really wanted. I read the review on this website as well and I agree with it 100%. We got fast, knowledgeable honest re weeks of search for the car I really wanted. I read the review on this website as well and I agree with it 100%. We got fast, knowledgeable honest response to our concerns, and needs. Competitive pricing and great follow up. We highly recommend him. More
by mstattner
Employees Worked With
Danny Andrade
January 01, 2014
I have worked with Michael Heller in the past and will work with him again. I hope he never retires. This is the fifth BMW I have leased from BMW Concird, and my second with Michael Heller. work with him again. I hope he never retires. This is the fifth BMW I have leased from BMW Concird, and my second with Michael Heller. More
by Affi
Employees Worked With
Michael Heller
December 14, 2013
Always great service - work done right first time, on time. Great experiences with Service Advisors over the years. I was given every available discount. On the expensive side, but worth it to get loa time. Great experiences with Service Advisors over the years. I was given every available discount. On the expensive side, but worth it to get loaner car, flexible service hours + NEVER have been stranded due to car break-down (2000 M5, almost 200,000 miles)! Unlike experiences with other dealerships. JR Cortez went above + beyond for me, including trim paintwork at no extra charge! Apparently, you do get what you pay for... Recommended + will go back. More
by aaslanmd
Employees Worked With
J.R. Cortez
November 21, 2013
Danny has sold us about 5 or 6 Bmw's He he has Danny has sold us about 5 or 6 Bmw's He he has always Ben honest, knowledgeable, competeive on pricing, and very helpful on the purchase and even mo Danny has sold us about 5 or 6 Bmw's He he has always Ben honest, knowledgeable, competeive on pricing, and very helpful on the purchase and even more important the follow up. Rob Graham also helped out our latest purchase a 2010 535GT CPO. He worked with Danny on this purchase and gave us the same level of excellent service. We got a great value and really like the car. If you want a excellent value followed up with excellent service after the sale you won't go wrong with Danny or Rob. More
by Paulj5
Employees Worked With
Danny Andrade, Rob Graham
November 15, 2013
Peter provided excellent customer service; he answered all of my questions to the best of his knowledge. He was friendly and approahcable. I am very satisfied with my buy; my experience went better than I all of my questions to the best of his knowledge. He was friendly and approahcable. I am very satisfied with my buy; my experience went better than I expected. More
by Foziakhan
Employees Worked With
Peter Stoumbos
November 13, 2013
Working with Rob was the best car buying experience I have ever had. He was so helpful, not pushy and so very knowledgable. My husband also said it was the best experience he had EVER had. have ever had. He was so helpful, not pushy and so very knowledgable. My husband also said it was the best experience he had EVER had. More
by mickle48
Employees Worked With
Rob Graham
November 10, 2013
We were browsing at the shop front, Mike, the client advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our cho advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our choices. We finally chose a particular model, however, the color we like was out. Mike helped us to search the database with all other dealers in CA and shipped that in within two days. Thank you, Mike. Keep up the good work. More
by talk2rio
Employees Worked With
Mike Dimperio
November 04, 2013
I will never recommend this dealership to anyone, especially a female. The salesman didn't even know my name by the end of the deal. He treated me with distain, disrespect, and acted as if I was wa especially a female. The salesman didn't even know my name by the end of the deal. He treated me with distain, disrespect, and acted as if I was wasting his time and didn't care if he sold the car or not. I am an educated professional woman that runs my own business, but he was only interested in a deal when my husband came in and sat at the table. From that point on he ignored me and dealt with my husband, even though I was sitting right there and telling him whether I would or would not accept the offer presented. I bought the car - not my husband. VIP customer service??? That is a joke. I wish I had read the reviews on this site earlier, I would not have come to this BMW and waited for another used 5 series that I wanted to show up at another dealership. I have a sprained ankle and the entire 5 hours I was there I had to get up and hobble over to the other side of the dealership to get my own water. Half the time while waiting for a response on the negotiations the salesman was standing over by the water station watching TV. Furthermore, while assessing my trade-in bmw, they took the car for a test drive without asking and asking permission if they took my car off the lot. I completely understand the need to assess the vehicle, but would expect they would ask and get permission prior to leaving the lot. During the deal the salesman lied numerous times. I did my research and knew the MSRP of the vehicle. He claimed the MSRP was higher than it actually was, and totally discounted my compatibles at other BMW dealerships claiming you can't compare two vehicles. I know how you review comparibles...he was not even professional or friendly in looking at me to try and make me feel stupid like I didn't know what I was talking about. He never asked a personal question about me, my husband or 6month old child. He never made eye contact with me, and truly made me feel small and that dealing with a woman was a waste of his time. Also, after we agreed on a price (which that is the only good point) I did get a good deal on the car, I walked outside to find another salesman trying to sell the car to another couple and they were sitting in the car talking about a test drive!! Seriously. FINALLY - IF YOU DO BUY A CAR there...make sure you COMPARE the final deal sheet with the contract printed up. I FOUND SEVERAL MISTAKES ON THE FINAL CONTRACT. While the mistake was only $9 a month more a month - it was a mistake that would have cost me over $600. Makes me question the professional nature of this dealership. I do not trust their word and am taking the vehicle I bought even though it is CPO and have an independent BMW shop give the car a look over so that I can take it to other BMW dealership to fix while under full warranty before anything goes wrong with the car. DO NOT USE THIS DEALERSHIP. More
by Kaplan4kids
