BMW Concord

good service ken Ken is a very good sales, timely inform me of the content of each item I need. Good properties of the car are introduced, the function, how to use and Ken is a very good sales, timely inform me of the content of each item I need. Good properties of the car are introduced, the function, how to use and operation. Let me very comfortable, and let me know the different set of USES, I enjoy the purchase. More

Boris goes the extra mile for his clients I had purchased a vehicle from Boris a year ago and he had proven himself as a knowledgeable and friendly dealer. It was a no-brainer when my car was I had purchased a vehicle from Boris a year ago and he had proven himself as a knowledgeable and friendly dealer. It was a no-brainer when my car was destroyed in an accident who I was going to for my next vehicle (and since I lived through it that it was going to be a BMW). Thank you Boris! More

We were not the easiest clients to convince buying and X3 and even harder because we brought our son with us who is an american car man. Ken stood his ground and pointed out why the X3 would be a great car f and even harder because we brought our son with us who is an american car man. Ken stood his ground and pointed out why the X3 would be a great car for us and he was right. We love our X3. It was also nice that Ken remembered us from 9 months ago when we first started our search for a new car. We would definitely recommend Ken and the Concord BMW dealership. More

The Ultimate Dealership Experience Picked up my fourth BMW since 2001: All from BMW Concord. As always, I was provided with top shelf service from the moment I walked in the door and un Picked up my fourth BMW since 2001: All from BMW Concord. As always, I was provided with top shelf service from the moment I walked in the door and until I drove my new 528i out of the showroom. Michael previously searched for and located my car with the specific features I wanted. It was actually on a ship leaving Germany headed for a So. Cal dealership. Michael arranged a swap and within days, my car arrived in pristine condition. Michael is genuinely caring and honest man who will help you select the right car at the right price...period. Brandon's coaching with respect to all of the new whiz-bang features in general and iDrive in particular was very much appreciated and spot-on. The paperwork was fast and painless thanks to Jennifer. She got me through the transition from old lease to new, provided sound advice and we had an enjoyable conversation too. My thanks to Dario as well. He has taken good care of me since day one. Excellent cars, first-rate service, great people. I wish every business worked this way. More

Boris is Awesome!!! :) I originally came in to BMW Concord because I had some extra time on my hands and my 8yr old son absolutely loves BMWs. I was greeted by Boris whom I I originally came in to BMW Concord because I had some extra time on my hands and my 8yr old son absolutely loves BMWs. I was greeted by Boris whom I informed I wasn't really interested in buying we were just looking. He gave me no pressure and still treated us like honored guests. I didn't seat in any of the cars my son did (in almost every floor model) in the driver seat and Boris was absolutely GREAT with him and treated my son like the buyer (adjusted seat and showed him several of the car features). So making a long story short Boris's non-pressured great customer service and quiet relaxed manner lead me to trust him and continued to do business with him. I definitely am a customer that is very hard to please but Boris was still very respectful of my wants and needs. On each successive trip I took to BMW I never felt pressured nor did Boris rush me or act like he had better things to do. Boris was very confident and knowledgeable about all the features of the cars I looked at and truly has a love for BMW. Originally just came to BMW to look and waste a little with my BMW obsessed son and....... 2 weeks later (which equals about 4 trips later) I was driving off the lot in a brand new 550i. I hope BMW Concord realizes what a gem of an Employee they have in Boris Abramyan!!! Boris goes above and beyond his duties as a Client Advisor! More

Wendy Dahlstrom was an absolute pleasure to work with. First and foremost, she is very knowledgeable about the BMW lineup; she knows the cars better than any other BMW rep that I have met. Wendy has the First and foremost, she is very knowledgeable about the BMW lineup; she knows the cars better than any other BMW rep that I have met. Wendy has the unique ability to blend technical knowledge with her great personality. She was sincere, low pressure, and fun to work with. We shared a lot of smiles during our afternoon together, which made the great deal she gave me on my BMW even better :) I highly recommend Wendy and Concord BMW, a great experience all around! More

A positive experience! Ken was attentive, knowledgeable, and easy to work with. He made our car buying experience very positive. Yes, we would recommend working with Ken, an Ken was attentive, knowledgeable, and easy to work with. He made our car buying experience very positive. Yes, we would recommend working with Ken, and look forward to working with him ourselves, in the future. More

I went there for my transmission it took all day just to diagnostic then I had to call craig back and then he told me the transmission had to be replaced so we went back to the dealer and craig started add diagnostic then I had to call craig back and then he told me the transmission had to be replaced so we went back to the dealer and craig started adding some numbers on a paper and didn't explain what is was adding up he just gave me a price of 7500 dollars. And then he was saying that the oil filter housing was leaking and the control arm bushing were leaking but I had that fixed already from another mechanic and he just lied all around just to get some extra money. I will not go there anymore or have my friends go there as well very poor service and the lady up front was texting and I was standing there waiting for her to help me and they almost lost my credit card and license. More

Ken was a great client advisor; Very knowledgeable and available, but not intrusive or pushy. I felt like he gave my wife and I time to look at the used car options on our own, test drive a couple or car available, but not intrusive or pushy. I felt like he gave my wife and I time to look at the used car options on our own, test drive a couple or cars, and offer us thoughts on the pros/cons of each. I strongly dislike the strong-arm tactics of many used car salesmen, but Ken didn't remotely come close to that type of behavior. He was friendly and patient with us, and came across as straightforward. I would definitely recommend him. More

My experience with Amy is second to none. She has always been, friendly, helpful. Amy is an "Excellent" service advisor... Always taken care of her customers. Just the simple kindness of people can mean eve been, friendly, helpful. Amy is an "Excellent" service advisor... Always taken care of her customers. Just the simple kindness of people can mean everything, this is what I see in Amy More