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Autohaus BMW

St. Louis, MO

4.8
3,569 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,569 reviews

December 13, 2024

Brittany was a pleasure to work with. She communicated well and stayed on top of the work being done on my vehicle. When you take your car to Autohaus, see Brittany! More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Autohaus BMW responded

Thanks for the review! We are thrilled that you had a great experience with us and look forward to serving you again.

December 13, 2024

Brittany Weiss is hardworking and professional. She always responds quickly, accommodates a loaner car and gets me scheduled for an appointment quickly. More

by Sandra Sibic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Autohaus BMW responded

Thank you for the review! We are please to know about your positive experiences with us. We are grateful to have such a positive staff. Thank you for choosing Autohaus!

December 12, 2024

Brittany is always great and gets me in right away when I have an issue with my car More

by alexis.travers3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Autohaus BMW responded

Thank you for the review! We are please to know about your positive experiences with us. We are grateful to have such a positive staff. Thank you for choosing Autohaus!

December 12, 2024

Patti was a joy to deal with. She made what could have been a difficult experience much more pleasant. She is now my go-to service advisor. More

by CaptKup4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! Our staff always enjoys reading reviews such as the one you left us! Patti would appreciate this more than you know!!! We are thrilled you had a great experience with us and hope to see you again. Please let us know if there is anything else you need!

December 11, 2024

Cost notwithstanding - I keep my cars for a long time - it's always a pleasant experience having my vehicle serviced here. This is thanks largely to Patti Kupfer's great attitude and straightforward approa More

by preillygateway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

December 10, 2024

Pleasant service advisor; comfortable client waiting area whether you are working, connecting or just chilling and watching your programs; hospitality items available free while you wait. More

by jcp1007
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Autohaus BMW responded

Thank you for the review! Our staff always enjoys reading reviews such as the one you left us! Zinaida would appreciate this more than you know!!! We are thrilled you had a great experience with us and hope to see you again. Please let us know if there is anything else you need!

December 10, 2024

Car has less than 100 miles on it. Can’t get it fixed for a month no loaner vehicle to use. After purchase service, not good. More

by troy624
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Autohaus BMW responded

Thanks for the review! I don't understand your response. If you need to speak to someone directly please contact Autohaus BMW at 314-727-8870.

December 10, 2024

It was a wonderful buying experience. This was our first BMW and they know how to make a client feel comfortable. More

by benyo29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Autohaus BMW responded

Thanks form the review! We are thrilled that you had a great experience with us and look forward to serving you again.

December 10, 2024

Service rep was rude And I waited over one hour for car to come out after I had called 25 minutes prior to arrival to say I was coming to pick up. Car had already been evaluated so I see no reason for dela More

by llopez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Autohaus BMW responded

We apologize for any perceived rudeness, I'm sure that Brittany did not mean for you to feel that way. Your inconvenience is very concerning to us and we are aware of a breakdown in communication that week, due to a key employee absence. It has since then been addressed. We appreciate you alerting us to an issue and hope that you will feel comfortable in returning at a later date for service and working with a different service advisor. For additional assistance or scheduling a new service appt. please contact our Service Manager, Chris Clem, at 314-727-8870. Thank you!

December 09, 2024

They were gracious enough to get me in for an unscheduled tire appointment, had a screw in my tire. Replaced the tire for free with my tire warranty! More

by deniswk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Autohaus BMW responded

Thanks for the review! We really appreciate you being a customer and helping to share the word about Autohaus. We're here for you anytime!

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