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Autohaus BMW

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
3,664 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,664 reviews

February 11, 2025

Patti deserves a pat on the back accompanied by a pay increase! Her customer service is ⭐️⭐️⭐️⭐️⭐️! More

by sandrarobertslmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Autohaus BMW responded

Thanks for the review! We here at Autohaus appreciate your feedback. Our team of professionals is dedicated to providing everyone who visits our dealership only the best there is to offer. I'm glad Patti helped to make your experience such a positive one. I did go and give her a pat on the back, but I can't help with the pay increase!

February 11, 2025

Tried to charge me for oil change and brake fluid. Advisor should know it’s included. More

by jwburtondmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Pleasant environment. My advisor kept me up to date on the services and I was in and out in a reasonable amount of time More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Autohaus BMW responded

Thanks for the 5 - star! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

February 09, 2025

Courteous and prompt service even enjoyed the waiting area. Patty was exceptional, video was informative as well More

by loyd303
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Autohaus BMW responded

Thanks for the review! On behalf of Autohaus, I would like to thank you for using us for the services that were needed. Your feedback is appreciated, please come visit us again !

February 09, 2025

The service department was both timely and polite in providing the maintenance service required for my BMW. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Autohaus BMW responded

Thanks Rick. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again in the future!

February 08, 2025

Appreciate the service and meeting their time estimates for how long it would take to get the planned swevice done More

by daniel.groneck
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Autohaus BMW responded

Thanks for the 5 - star review! We strive to be as prompt and accommodating as possible. We are truly passionate for creating the best possible experience here at Autohaus!

February 07, 2025

I was surprised the manager didn't come greet us and thank us for our business and serving us. The sales associate was very communicative though which was great! More

by chupacabra444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Harness
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus!

February 07, 2025

Brandy went out of her way to help me after the sale of a used car. More

by Jb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandy Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Autohaus BMW responded

Thanks for the review! Our team of professionals is dedicated to providing everyone who visits our dealership only the best there is to offer. I'm glad Brandy helped to make your experience such a positive one.

February 07, 2025

Our Sales Rep Brad was amazing. He made buying our first BMW very enjoyable and made the entire experience one of the best that we have had in a long time More

by Toddmjanson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradly Mares
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Feb 10, 2025 -

Autohaus BMW responded

Thank you for the review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a great experience with us. Thank you for choosing Autohaus BMW, we ae thrilled to hear about this experience, and thank you for the future referrals!

February 07, 2025

I was very pleased with the work performed. I was disappointed however that my car was not washed before being returned to me and also had finger prints and marks on the windows on the interior More

by nick moehle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Autohaus BMW responded

Thanks so much for sharing your experience with Autohaus! Our goal is 100% customer satisfaction, and I'm sorry you had an unfortunate experience. Sorry about the car wash incident but I do know for sure that the car wash was out of order and we had to replace the whole new car wash. It was a notice on every service advisor desk, so there could have been a misunderstanding. You welcome to bring your car here anything for a wash, again sorry for any misunderstanding regarding the car wash.

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