Audi Stevens Creek

ABSOLUTE WORST customer service ABSOLUTE WORST CAR BUYING EXPERIENCE. Where do I begin? Poor customer service! They played games with me and ended up screwing me over. Their blat ABSOLUTE WORST CAR BUYING EXPERIENCE. Where do I begin? Poor customer service! They played games with me and ended up screwing me over. Their blatant disregard for me as a customer cost me over $1000 in unnecessary taxes that I now have to collect from the Board of Equalization. During nearly every step in the process, the salesman, finance, and managers made me feel like I was inconveniencing them. I even had the general manager lie to me. In the end, I got the car I wanted, but wasted money and spent at least 20 hours on the deal. To top it off, they knowingly submitted all of my information to a wrong address - something I'm still trying to correct! I would STRONGLY recommend going to a different Audi dealership, there's one nearby in Palo Alto. Steven's Creek Audi seems to be a huge corporate run (Penske) dealership that certainly did not care about the customer (me). Experience: I knew the car I wanted and had a trade in price in mind. The actual deal (agreeing on the price and trade-in) took 15 minutes. It was fairly low pressure sales... However, at one point, the salesman became angry and took the deal off the table because I had to register the vehicle in another state. The salesman was passive aggressive and took a few digs at me. Perhaps I should have walked away. The finance process and dealing with the managers lasted a week. They were ignorant of the law and had to redo paperwork a number of times. During my last visit there, I waited for 3 hours to speak with the finance department to finalize the paperwork. Before I left, I spoke with the general manager. The general manager said he would look into my issues and get back with me. Nothing from him and they then incorrectly submitted the paperwork without verifying the information with me. Just a disaster of an experience. I'm actually considering pursuing a lawsuit based on the incorrect paperwork, ignorance of the law, and financial loss I encountered. I told them this when I was frustrated after waiting 3 hours at the dealership. Their response? "We're a big corporation, we have really good lawyers." More

Bought an Audi A6 This was my lucky day. I walked on the lot on a Saturday. I was alone and so was the sale's person Frank Garcia. I knew exactly what I wanted and he p This was my lucky day. I walked on the lot on a Saturday. I was alone and so was the sale's person Frank Garcia. I knew exactly what I wanted and he pointed it out to me right away. It is August sales month so I got a good price for my Audi and I love it! I did go and shopped around for the rest of the Saturday. Did more research online and realized that I was indeed getting a good price. So on Sunday I came in and bought the car from Frank. I am a sale's person, and I know a good sale's person when I meet one. People want to buy from good sales people. Frank is not pushy and he knows the cars well. He explains well and he is patient. I could have done without the "mam" but I guess I am getting old. I will send my friends to Frank to buy a car at Audi Stevens Creek. More

Great customer service After going to several other dealerships looking for a new vehicle, I was very disappointed with the service I was getting. I felt as if they didn't w After going to several other dealerships looking for a new vehicle, I was very disappointed with the service I was getting. I felt as if they didn't want my business, but then a friend recommended Audi in Stevens Creek. I was very pleased with the quality customer care I received from Emane. Not only does this dealership sell quality luxury cars, they provide quality customer care as well. More

Got CPO Audi A3 Wagon We Were Looking For At A Great Price We were looking for a used Audi A3 wagon, and had called Audi Stevens Creek since we were visiting another dealership in San Jose. They had one unit We were looking for a used Audi A3 wagon, and had called Audi Stevens Creek since we were visiting another dealership in San Jose. They had one unit on the lot with more miles than we were looking for, and I let the salesman know that. Subsequently, he proactively reached out to me when another car matching our criteria came in on a trade-in, and we immediately came over to the dealership the very next day. We were delighted with everything about the car. Audi Stevens Creek had priced it fairly in line with Kelley Blue Book. Since this particular dealership is part of the Penske Automotive family, I was able to use this connection to negotiate a great price. Looking for a used or certified pre-owned car is like looking for a needle in a haystack, and experiences vary. All in all though, we were quite pleased with ours. More

The Internet and fleet manager Ramon Maciel was very rude, condescending and refused to negotiate one dime on an overpriced audi. The car was listed for several thousands over blue value for a CPO. He rude, condescending and refused to negotiate one dime on an overpriced audi. The car was listed for several thousands over blue value for a CPO. He basically told me to look elsewhere! More

Just bought a 09 Audi a4 and took it to Audi Stevens Creek to get a well know TSB taken care of. Upon picking up my car, Bill told me I needed new tires....and that I have to get the SAME ones from fact Creek to get a well know TSB taken care of. Upon picking up my car, Bill told me I needed new tires....and that I have to get the SAME ones from factory otherwise I will void my warranty. According to him, if I put namebrand tires that's the same specs as the factory, it will still void my warranty. He then denied me on another TSB until I got some factory tires back on. The funny thing is...I asked another service advisor the same question, and he said I shouldn't have any problems. STAY AWAY FROM THIS DEALER More

I went to Stevens Creek Audi this afternoon to look for an A4. I went into the showroom and was never approached by a sales person for any assistance. The floor had a lot of models and they did have an A an A4. I went into the showroom and was never approached by a sales person for any assistance. The floor had a lot of models and they did have an A4. I then saw a rack of brochures but they were all for accessories so I asked the receptionist. You would think that the receptionist would greet you or ask if anybody has helped you. Nope, she briefly stopped reading her magazine and said it was over there (where I saw the accessory brochures). I thought I made a mistake and walked back again but I was right the first time. I left the showroom to look at what type of A4 inventory they has on their lot. I was looking for an A4 with the 6 speed manual but didn't see any so I thought I would go back in and see if anybody would help me. Again, these lazy bums who call themselves salesmen prefer to talk amongst themselves and eat pastries instead of helping a potential customer. Granted, it was a Saturday and there were some salesmen working with potential customers but these 3 guys couldn't have cared less on making a deal. Never again will I go back. More

I went to this dealership this afternoon. I Waited 20 minutes. No one approached me or even said hi. They were busy talking to other employees and completely another person and myself. Unbelievable. I am minutes. No one approached me or even said hi. They were busy talking to other employees and completely another person and myself. Unbelievable. I am going to the BMW dealer down the street. These guys areeither lazy or incompetent. More

Kudos to Audi Stevens Creek in San Jose, Ca!!! From the moment Sasha Volegov (Sales) picked up the phone until I close the deal, he was a true professional and helpful with the million questions I had. I w moment Sasha Volegov (Sales) picked up the phone until I close the deal, he was a true professional and helpful with the million questions I had. I would like to recognize Sasha in Sales and Joseph Quinonez. Their professionalism, personality, knowledge and passion to Audi made my shopping experience a great one! Great job guys! More

I tried to purchase a Audi A4 (2011 Quattro Premium Plus with Navigation and Wood $42,500 MSRP)from this dealer and I live in Colorado. I called and spoke to Bruce first and then the sales manager, Tim. Bot with Navigation and Wood $42,500 MSRP)from this dealer and I live in Colorado. I called and spoke to Bruce first and then the sales manager, Tim. Both had the attitude of a used car lot. I cant' blame Bruce since he has managmenet, Tim, that accept this type of behavior and act even worse. They had the car I wanted so I was willing to purchase out of state. Ever since the beginning, they did not believe me that I would purchase the car living in Colorado. The kept telling me they do not like "Loser Deals" like mine (even though their sister PENSKE store in Arizona was willing to accommodate me AND everyone in Denver would do the price as well). I asked the Sales Manager to call me and he never returned my call and then took two days off. I had to call back and they told me the store is just too busy. So I was not helped because I live in Colorado, they don’t like my loser deal, and they are too busy. Hmmm, not what you expect from a luxury store!! Bottom line, I ordered an Audi from a local dealer at my "loser deal" number and I will never consider buying out of state again. They had two cars in stock for over 6 months and would not do the price yet the dealer in Colorado is willing to ORDER a new one for the same amount!? We are turning in a previous A4 lease and we don't have a trade. We are cash buyers. This is the EASIEST deal you can get, if, you live next door to them. It is sad because it looks like PENSKE would like to capture more of the market from the looks of their website. They have a GREAT website that lists all the cars and talks about state-to-state shipping. The only bad part is when you actually call to buy a vehicle the Sales Manager (Tim) could care less about selling the car to someone out of state. He will just stay busy with people next door. That is why his numbers will NEVER increase. I must say, my experience with other PENSKE stores was TOP NOTCH, just avoid these people if you are buying out of state, they still do not get it. More