Audi Palo Alto

Audi service folks are pushy on getting something done and will scare you that things will get faulty if not taken care of. That costed me 500$ now even after having Audi care. and will scare you that things will get faulty if not taken care of. That costed me 500$ now even after having Audi care. More

Took new car in to address rattle. Very responsive and diligent. With loaner, 3+ weeks to resolve was OK. Good communications. Hope the fix holds. diligent. With loaner, 3+ weeks to resolve was OK. Good communications. Hope the fix holds. More

Thank You for the incredible service and hospitality provided by Audi Palo Alto! Especially John Su and his team have provided impeccable customer service, thanks. provided by Audi Palo Alto! Especially John Su and his team have provided impeccable customer service, thanks. More

Audi has streamlined the service process and it was seamless, well communicated and they even had a treat for my dog. Thank you audi Palo Alto! seamless, well communicated and they even had a treat for my dog. Thank you audi Palo Alto! More

I had a really miserable service visit, my first service visit to this dealership. My car was there 10 1/2 hours and not everything was done. Every time an employee told me told that my car would be ready a visit to this dealership. My car was there 10 1/2 hours and not everything was done. Every time an employee told me told that my car would be ready at a certain time (4 times) they were way off. More

Excellent Got a new e-Tron here 3 days ago, and the experience has been exceptional. Michael Low determined what I was looking for and responded day and night Got a new e-Tron here 3 days ago, and the experience has been exceptional. Michael Low determined what I was looking for and responded day and night to find the right car and features. It was amazing how fast he was able to make things happen. He was courteous, responsive, always up front and to the point which I liked. As a team Rich processed the paperwork that evening, and Do Nguyen technologist superbe spent over an hour with us to explain how to operate the e-Tron. He was very patient and addressed all the questions with care and accuracy. He was also available today and very thorough when I had reason to call him about how to activate the charging system schedule, and myaudi connect. Do's function is absolutely indispensable to a positive customer experience with these complicated machines. I look forward to continue doing business here. More

Test drive and vehicle information experience was very good. But after almost finalize onevehicle..manager didn't test drive another option that I had in mind. Overall good experience. good. But after almost finalize onevehicle..manager didn't test drive another option that I had in mind. Overall good experience. More

First oil change. Easy to set up appointment by phone. Check in was a snap and waited for in the lounge and show room. Service rep came by to deliver the papers and k Easy to set up appointment by phone. Check in was a snap and waited for in the lounge and show room. Service rep came by to deliver the papers and key and car was ready to go in about an hour. Only issue was that cell phone signal (Verizon) was kind of weak 1 or 2 bars at most. Not the dealership's fault but I wish for better signal strength in the area. Did not want to use public WiFi for security reasons. More

Wonderful experience! Drew Michaels was absolute best, helpful, supportive and helped us find the perfect vehicle. Tony Oliva made the entire paperwork process very smooth as well! helpful, supportive and helped us find the perfect vehicle. Tony Oliva made the entire paperwork process very smooth as well! More

Timely service and team was attentive to my needs. Overall, pleasant and professional team. They went out of their way to make sure I was comfortable while waiting for my service. Overall, pleasant and professional team. They went out of their way to make sure I was comfortable while waiting for my service. More