Audi Palo Alto

They have always been welcoming, polite and helpful during my purchase and recent service appointment. during my purchase and recent service appointment. More

Poor experience overall. I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfuncti I'm having trouble justifying continuing to patronize Audi Palo Alto. A few specifics: - Proposed a $10K fix for a minor issue (stop start malfunction) on a 6 year old car - Communication was inconsistent and difficult to come by (I had to chase them) - Told me my car was ready to pickup. When I arrived the next day they said they needed "30 minutes to put the car back together", forcing me to come back yet another time. More

Absolute xxxx bags. Do not do business with these idiots. We had a verbal agreement that they would give me $55,000 for the car I was selling. They wrote up the contract Do not do business with these idiots. We had a verbal agreement that they would give me $55,000 for the car I was selling. They wrote up the contract for $50,000. I said it was wrong and then waited an hour for them to rewrite the contract. Then they marked up the car I was buying by $2,000. Again is said it wasn't right and they made me wait another hour to re-write the contract. Then after going through the final contract I notice a $2,000 "paint protection" charge that they say had already been installed and could not be removed. I stated that I wouldn't pay for that and waited another hour for them to rewrite the contract. They also owed me a difference for the car I sold and the car I bought. The way they wrote up the payment was like I was financing the car but owed -$14,000(the money I was owed) on the car. A very weird way to pay someone for their car. I overlooked the due date of this payment which was set for three months after the deal was done. They were also several days late on the payment. I contacted the District Attorney and the Better Business Bureau regarding these sleezeball car salesmen and they ignored the BBC complaint. The day after I filed the DA complaint my check arrived on my door. This dealership is shameful and dishonest. They avoided my calls and wouldn't call me back. The salesman also told me he'd have my car detailed prior to it being delivered, and it had the same marks on it as when I test drove the car. DO NOT DO ANY BUSINESS WITH THEM, YOU WILL REGRET IT. More

Great, direct communication. No issues with service. Easy scheduling and comfortable seating with snacks and drinks while you wait. No issues with service. Easy scheduling and comfortable seating with snacks and drinks while you wait. More

Very accomodating Richard was easy to work with as was the other Service staff.. Will continue using Audi Palo Alto. the other Service staff.. Will continue using Audi Palo Alto. More

My recent service at Audi Palo Alto was excellent. The work was performed on time to my satisfaction. I also was given a loaner car so I did not have to wait for the service to be completed. My ser The work was performed on time to my satisfaction. I also was given a loaner car so I did not have to wait for the service to be completed. My service advisor, Arnold Stovall, handled all the details and provided me with valuable advice. More

Professional, thorough, and customer friendly approach. I will continue to rely on them for the best service. I will continue to rely on them for the best service. More

didn't use dealship delivery or rental car service. (Suggest dealer could offer Lyft/Uber) No water was offered during the visit, although I saw many water bottles at the service desk. (not somethi (Suggest dealer could offer Lyft/Uber) No water was offered during the visit, although I saw many water bottles at the service desk. (not something must offer, just share of thoughts) The service agent asked the guest to wait in line when no clear indication of a wait line. (Suggest a better log in system or better way to keep the line since there were only 3 people). More

Nate Fakiri and the Audi sales team did an excellent job preparing for my sales appointment and giving me a good deal on a new Audi A4 and working with service on the trade-in of my old Audi A4. Thank you. preparing for my sales appointment and giving me a good deal on a new Audi A4 and working with service on the trade-in of my old Audi A4. Thank you. More

Rome was great. Under promised and over delivered on timing of or the recall/repair. Under promised and over delivered on timing of or the recall/repair. More