Audi Palo Alto

I was very happy w the service at Audi. On my arrival they were ready for me and they were very patient with me while I worked on getting my proof of car insurance, - so I could use their loaner they were ready for me and they were very patient with me while I worked on getting my proof of car insurance, - so I could use their loaner More

New car lease I was very happy with the staff at Palo Alto Audi. They were friendly, efficient and most importantly, reasonable in working out a lease package for m I was very happy with the staff at Palo Alto Audi. They were friendly, efficient and most importantly, reasonable in working out a lease package for me. It's my second car with the dealership. Elliot Henderson More

Problem not resolved Mechanic failed to diagnose and fix my problem (back up camera not working) and I have to bring the car in again. It is expected that when you return Mechanic failed to diagnose and fix my problem (back up camera not working) and I have to bring the car in again. It is expected that when you return the car to the customer it's good to go. It's easy enough to make sure my problem was correced. As soon as I drove it I knew the problem persisted and I payed for something I did not need More

Great follow up and responsive to calls and texts. Truly cared about my service needs and advocates for his clients, pleasure to work with. Will come back for sure! cared about my service needs and advocates for his clients, pleasure to work with. Will come back for sure! More

Fantastic As Usual I was trading in one leased vehicle for another. I really appreciated how efficient everyone was, given that I had my kids there with me. Everyone was I was trading in one leased vehicle for another. I really appreciated how efficient everyone was, given that I had my kids there with me. Everyone was great, and the service here is always fantastic. More

Overall I was pleased with the service.2 things to Overall I was pleased with the service. 2 things to note: 1. The low pressure tire warning came on when I was driving home, after having two new tir Overall I was pleased with the service. 2 things to note: 1. The low pressure tire warning came on when I was driving home, after having two new tires put on. I stopped and checked the PSI and they were all good. Not sure what happened there. 2. Spotty Internet in the waiting lobby was frustrating. More

Audi Palo Alto This is my second time working with the dealership as i traded in the car i had originally purchased and purchased a different trim/model. Over al This is my second time working with the dealership as i traded in the car i had originally purchased and purchased a different trim/model. Over all it was a good experience Radi was extremely helpfully through the whole process. More

Best car buying experience I've ever had Working with Luan and the overall sales process was very pleasant. He was not pushy, was very knowledgeable, and provided great service. He did his be Working with Luan and the overall sales process was very pleasant. He was not pushy, was very knowledgeable, and provided great service. He did his best to guide us to make an informed decision. I did not experience any of the confrontation or sleaziness I have seen in other car dealerships. I was surprised at how everything went so smoothly. More

Car had to be brought in 4 times post a 35,000 mile service Terrible quality of work - I spent time and money to rectify multiple issues with the motor after a standard 35,000 mile service in October. I just re Terrible quality of work - I spent time and money to rectify multiple issues with the motor after a standard 35,000 mile service in October. I just received the car back after the fourth time this week. Very frustrating experience. John dealt with me at the end and is very friendly and helpful - but does not excuse the poor quality of either the car or the work. More

The Service team at Audi Palo Alto did a quick and efficient job! They serviced my Audi Q5 and fixed a few items with no charge. efficient job! They serviced my Audi Q5 and fixed a few items with no charge. More