Audi Palo Alto

10k service was satisfactory. I see a scope for improving final delivery experience. I was informed that the car will be ready in 2 minutes. However I had to wait for more than 20 minutes near the front par final delivery experience. I was informed that the car will be ready in 2 minutes. However I had to wait for more than 20 minutes near the front parking area before the car was brought to me. More

David is a superb relationship manager he was very helpful and a pleasure to deal with. Great to see him added to the Audi team! helpful and a pleasure to deal with. Great to see him added to the Audi team! More

Great experience working with Mila. I had the chance to test drive multiple cars and never felt pressured to buy. When I did decide to buy, the process was straight-forward and easy. test drive multiple cars and never felt pressured to buy. When I did decide to buy, the process was straight-forward and easy. More

Greeted promptly when arrived for my appointment. Benny was thorough explaining what work was to be performed. Called when the 20k/2 yr service was completed on time as promised. The pricing for the serv was thorough explaining what work was to be performed. Called when the 20k/2 yr service was completed on time as promised. The pricing for the service was outrageous for what was done but can’t blame Benny for that. More

Awesome experience. Really like the inspection video. Had to keep my car, but gave me a courtesy car which was very helpful. Overall, great experience Had to keep my car, but gave me a courtesy car which was very helpful. Overall, great experience More

Excellent customer service. Fair pricing. My service coordinator, David, was very friendly and efficient as well as good about communicating service options to meet my needs. coordinator, David, was very friendly and efficient as well as good about communicating service options to meet my needs. More

Calm and trustworthy experience. The staff really listened to all of my questions and satisfied them with an answer or a demonstration. I never felt pressured or rushed. listened to all of my questions and satisfied them with an answer or a demonstration. I never felt pressured or rushed. More

A++Service. Salesman Travis was excellent very informative and took time to explain everything in detail. I will definitely recommend Travis as your salesman. Great job by Travis!! informative and took time to explain everything in detail. I will definitely recommend Travis as your salesman. Great job by Travis!! More

I had a great experience at Audi Palo Alto. The staff was very friendly and considerate. They made the experience an enjoyable one. They went out of there way to help me with the car purchasing process was very friendly and considerate. They made the experience an enjoyable one. They went out of there way to help me with the car purchasing process. Drew and Rick were great to deal with. More

Excellent facility. Well organized “check in” appointment process. Service Manager Kevin was terrific! Tried to use on-line service scheduling but system would not respond. Internet user exper appointment process. Service Manager Kevin was terrific! Tried to use on-line service scheduling but system would not respond. Internet user experience should be evaluated. More