Audi Palo Alto

Prompt and efficient. All requested service issues were covered. The only negative I have which is same as my previous service experience is that the car wash service is very poor. Hardly anything is cl covered. The only negative I have which is same as my previous service experience is that the car wash service is very poor. Hardly anything is cleaned. If this is offered as perk it has to be better or not offered at all. More

Took car in right away and finished on time. Kevin exceptionally helpful. Car came back clean and on time. Couldn’t ask for more so exceptionally helpful. Car came back clean and on time. Couldn’t ask for more so More

Travis Brown is a excellent salesman. He took the time to find me the Q5 I was looking for. He called few times since I bought the vehicle to see if everything was good. find me the Q5 I was looking for. He called few times since I bought the vehicle to see if everything was good. More

David was very knowledgeable & experience pained the warranty to us.why does this review have to be 25 words...too busy.. we were pleased with David Liss. warranty to us.why does this review have to be 25 words...too busy.. we were pleased with David Liss. More

No Pressure; Great Car Buying Experience I purchased a used 2017 Q7 from this dealership. Victor was very helpful in helping me test drive and answer all my questions. In the process, he was I purchased a used 2017 Q7 from this dealership. Victor was very helpful in helping me test drive and answer all my questions. In the process, he was very nice and did not pressure on me to buy the car at all. We did both local and extensive highway test drive. He answered all my questions in the process and make sure I have no questions. The second visit, I brought my family in to check out the car. Victor did another test drive with us and again was very kind the whole time. When it comes to negotiation, Victor tried his best to get the best price for us, and was very responsive in the process. After the deal, Victor helped prep the new car and showed me various functionalities of the new car. He was very patient. Overall this is easily one of the best car buying experience I had. More

Bill and Travis were terrific We kept both Travis and Bill busy with lots of test drives and back-and-forths before at last decising to purchase a used loaner. They were wonderfull We kept both Travis and Bill busy with lots of test drives and back-and-forths before at last decising to purchase a used loaner. They were wonderfully patient throughout the process. No pressure, just lots of helpful information that informed our decision. More

Very friendly and accommodating. Clear explanation of work done or to be done and no surprises. Very happy with the overall experience. Will come back work done or to be done and no surprises. Very happy with the overall experience. Will come back More

Excellent service. Although I’m a bit late for my schedule, they were able to find a person for me right away. Service is done very fast and a very thorough report of the vehicle is provided. schedule, they were able to find a person for me right away. Service is done very fast and a very thorough report of the vehicle is provided. More

Friendly people but once the deal closed then I have not heard from anyone. Was promised plates to be installed and it has been over a month. I felt like once the sale was done then it was onto the next per heard from anyone. Was promised plates to be installed and it has been over a month. I felt like once the sale was done then it was onto the next person without completing the service with me and my wife. More

I took my 2018 Audi A4 to Audi Palo Alto for service where I purchased it 2 yrs ago. I had a recall related to the ECM software to be installed, and I needed my 2-yr service. It was completed, including where I purchased it 2 yrs ago. I had a recall related to the ECM software to be installed, and I needed my 2-yr service. It was completed, including a car wash, in just over 2 hrs as promised as I waited in the waiting room with my service warranty it was free. All set for another year! More