Audi Palo Alto

Very convenient because it is at walking distance. The e representative was very competent and friendly. The service was performed immediately and finished when promised. representative was very competent and friendly. The service was performed immediately and finished when promised. More

Appreciate the regular updates on the service progress, and for coordinating the pickup and drop-off. The one additional item I would have appreciated would have been bringing up the 10% service discount c and for coordinating the pickup and drop-off. The one additional item I would have appreciated would have been bringing up the 10% service discount coupon that I later found in my mail and could have utilized. More

Tires and recall I took my car in for a bubble in the tire and for a recall on the passenger air bag. Team at Audi in Palo Alto very good. Car was done in no time -- I took my car in for a bubble in the tire and for a recall on the passenger air bag. Team at Audi in Palo Alto very good. Car was done in no time -- just one thing is that they forgot to set the computer with the new air pressure numbers so the car was complaining in no time. Otherwise they did a great job -- communication about the car was also great -- did not have to wait long to pick it up. They also had hand sanitizer! More

The guys at Audi PA and particularly Quan did a great job fixing some serious rodent damage and did all of it during the COVID crisis. Communication was excellent and they were super flexible about getting a fixing some serious rodent damage and did all of it during the COVID crisis. Communication was excellent and they were super flexible about getting a loaner and even switching it out for the whole four weeks it took to get the parts. More

I had issues with a dead battery.John fixed that. He I had issues with a dead battery. John fixed that. He also offered a package which would help reduce costs for next 2 years plus he did the 12 month I had issues with a dead battery. John fixed that. He also offered a package which would help reduce costs for next 2 years plus he did the 12 month service at the same time. Very helpful! More

Positive service experience A very pleasant experience. All of my needs were met. As stated by other customers the 25 word minimum is B/S that undoes all of the good things that A very pleasant experience. All of my needs were met. As stated by other customers the 25 word minimum is B/S that undoes all of the good things that were done. More

Professional and courteous serviceService was covered Professional and courteous service Service was covered under warranty for reoccurring issue with TDI from emissions scandal. Not satisfied with Aud Professional and courteous service Service was covered under warranty for reoccurring issue with TDI from emissions scandal. Not satisfied with Audi ability to resolve this More

John Su and the entire crew at Palo Alto Audi were efficient, communicative and pleasant. My loaner was ready when I arrived, clean In and out. When there was a delay in my repair, I was notified im efficient, communicative and pleasant. My loaner was ready when I arrived, clean In and out. When there was a delay in my repair, I was notified immediately . When I picked up my car, it was cleaned in and out. Thank you for great service! More

Huge thanks to Benny and the entire Audi Palo Alto service department for taking care of our car! The team quickly took care of an engine warranty issue and we can use our car without worries for crit service department for taking care of our car! The team quickly took care of an engine warranty issue and we can use our car without worries for critical trips during this trying time. More

Quan was very helpful, profesional and friendly, it make feel at easy, since I don’t know anything about cars and I need it to trust him and I the dealer w my car, excelente service! feel at easy, since I don’t know anything about cars and I need it to trust him and I the dealer w my car, excelente service! More