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Audi Palo Alto
Palo Alto, CA
2,830 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,830 Reviews of Audi Palo Alto
May 01, 2020
Typical “sneaky snake car salesmen” I was up sold on a warranty and promised that if the monthly payments turned out to be too much I could easily call and remove the extra warranty and lower the payments warranty and promised that if the monthly payments turned out to be too much I could easily call and remove the extra warranty and lower the payments. Shortly after buying my car, I realized that indeed the payments were difficult for me to manage. The person who assisted me in buying my car and made this promise dodged my calls, ignored voicemails and emails for 2 months. After being frustrated with this, I told the person who answered the phone that I would just come up to the office and wait for him to be available, she went to “check of he was in” again and miraculously he was. He had no explanation as to why I hadn’t received a call back in all that time, was short and rude, and needless to say not at all helpful. Turns out I could cancel the warranty, but in order to lower the payments I still had to reapply for another loan. Overall horrible experience and a “Dr. Jekyll - Mr. Hyde” salesmen. I wouldn’t recommend car shopping here to my worst enemy. More
by jawa48
Employees Worked With
Gino Maynetto
May 01, 2020
I consistently responded that you had the wrong number, but you continued to send me texts about a car that isn’t mine. Then to top it off, you send me a survey asking how you did. but you continued to send me texts about a car that isn’t mine. Then to top it off, you send me a survey asking how you did. More
by YouHaveTheWrongNumber
Verified CustomerEmployees Worked With
Tony Oliva, Bruce Andreu, Radi Tamimi, Bruce Andreu, Kevin Gaddis
May 01, 2020
The customer experience was not great. Hopefully that will improve after the pandemic. Sales people did not get back to me. New car was not fully serviced. will improve after the pandemic. Sales people did not get back to me. New car was not fully serviced. More
by PALOALTOTOM
Employees Worked With
Two Sales People - 1 star for not getting back to me. , Tony Oliva, Jon Bittrolff, Marc Lightsey
April 30, 2020
John provided excellent service and addressed all concerns. Very professional. Looking forward to my next car service routine appointment. Highly trusted and recommended in the area. concerns. Very professional. Looking forward to my next car service routine appointment. Highly trusted and recommended in the area. More
by BEYAJC
Employees Worked With
John Su
April 30, 2020
The person I talked to is very efficient. Get what I want fast and the process is short. It would be better if he could walk me through the maintenance report in more detail. fast and the process is short. It would be better if he could walk me through the maintenance report in more detail. More
by WANG
Employees Worked With
John Su
April 29, 2020
Service left nothing to be desired. Quan was immediately responsive and answered my questions completely. Specially happy that my car was sanitized and delivered to my home. responsive and answered my questions completely. Specially happy that my car was sanitized and delivered to my home. More
by sflorstedt
Employees Worked With
Quan Huynh
April 28, 2020
Service guys were great, super simple! I do wish I could have gotten a car wash but I understand it’s out of the dealership’s ha DDS due to COVID19! have gotten a car wash but I understand it’s out of the dealership’s ha DDS due to COVID19! More
by ELISE.SCOGGINS
Employees Worked With
John Su, Quan Huynh
April 25, 2020
Grate service. John Su are amazing. Palo Alto Audi service and sales is the bast. I will recommended your dealer and refer to many people. Thank you for service!!! service and sales is the bast. I will recommended your dealer and refer to many people. Thank you for service!!! More
by mbbrik
Employees Worked With
John Su
April 25, 2020
I had a great experience with Radi and Travis. They were extremely helpful, easy to work with, and the whole process was seamless. Very happy to have worked with Audi Palo Alto. extremely helpful, easy to work with, and the whole process was seamless. Very happy to have worked with Audi Palo Alto. More
by meaghan.snyder
Employees Worked With
Radi Tamimi, Travis Brown
