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Audi Palo Alto
Palo Alto, CA
2,830 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,830 Reviews of Audi Palo Alto
May 07, 2020
We have had excellent experience with this dealership. The representative John is Thoughtful and thorough when ever we take our car in for service thank The representative John is Thoughtful and thorough when ever we take our car in for service thank More
by droprust
Verified CustomerEmployees Worked With
John Su
May 05, 2020
Very happy with the service and communication throughout the process. They came and pickup my car and later sent a video of the service summary. Quan was in contact with me about the service and once they the process. They came and pickup my car and later sent a video of the service summary. Quan was in contact with me about the service and once they completed the service, they returned my car too. More
by ELAINECOXGRAHMANN
Employees Worked With
Quan Huynh
May 05, 2020
Very courteous and helpful. Asked right questions and listened to us. Kept us informed as the work progressed. Car was done on time and within estimated costs listened to us. Kept us informed as the work progressed. Car was done on time and within estimated costs More
by slcvetteguy
Employees Worked With
Quan Huynh
May 04, 2020
Great staff at this dealership — efficient, through, easy to work with and very personable.Our experience has been so good that we are considering switching our second vehicle to another Audi. to work with and very personable.Our experience has been so good that we are considering switching our second vehicle to another Audi. More
by SGUJA
Employees Worked With
John Su
May 04, 2020
Kept me informed. Did the leg work to get my repairs covered under warranty. Very kind and thorough. Clean office. Provided a Very nice loaner car. covered under warranty. Very kind and thorough. Clean office. Provided a Very nice loaner car. More
by SUSAN.LETHERS
Employees Worked With
John Su, Quan Huynh
May 03, 2020
Able to book appointments in a timely manner. Always friendly and professional. I also appreciate that they inform you of any necessary re-calls or software updates when you leave your car for servicin friendly and professional. I also appreciate that they inform you of any necessary re-calls or software updates when you leave your car for servicing More
by Lydia
Employees Worked With
Quan Huynh
May 02, 2020
missing usb power port mostly it was fine ride provided to my home unfortunately my brand new in original package was missing from my car that was on in february 2020 it ha mostly it was fine ride provided to my home unfortunately my brand new in original package was missing from my car that was on in february 2020 it has not been returned to me More
by BQUINTANA1
Employees Worked With
Luan Nguyen
May 02, 2020
It took this service department 4 visits in a few short months to identify the problem with my brand new Audi Q7. I had to haggle and threaten to get a loaner vehicle and they charged me $1500 for a flat t months to identify the problem with my brand new Audi Q7. I had to haggle and threaten to get a loaner vehicle and they charged me $1500 for a flat tire on the loner when the rep said we would be billed no more than. $700. Terrible communication. Dishonest. Will never buy another car from Audi again since I cannot trust their service. More
by Palo Alto Family
Employees Worked With
Benny
