Audi Palo Alto

Excellent service and professionalism. It would also be good to always have someone at the concierge desk in the front, so customers know who’s in charge. good to always have someone at the concierge desk in the front, so customers know who’s in charge. More

Excellent service and parts departments. Really takes care to provide necessary repairs and replacements but does not try to update unnecessary repairs. Exceeded my expectations. Highly recommend Audi Pa care to provide necessary repairs and replacements but does not try to update unnecessary repairs. Exceeded my expectations. Highly recommend Audi Palo Alto More

Service was really good and quick. The only drawback is the loaner (car) availability. They had so many cars around and not a single loaner? the loaner (car) availability. They had so many cars around and not a single loaner? More

It got weird I bought my car remotely from San Diego.  Overall, the process was easy and straightforward.  The car was transported from Palo Alto to San Diego with I bought my car remotely from San Diego.  Overall, the process was easy and straightforward.  The car was transported from Palo Alto to San Diego within a few days of completing the purchase.  5 Stars to this point.  Here is where it starts getting weird...the car arrived with almost 100 miles more than the purchase docs which showed 21 miles on the car.  Since the car spent 2 nights in LA awaiting a smaller transport truck, there was some concern that my car may have been on a joy ride between purchase and delivery, so I asked the dealer about it. The dealer initially said that it was typical for that many miles to be added during transport to me.  I called the transport company, they said nope, the car was loaded on the truck in Palo Alto then transferred to a smaller truck in LA, no driving.  They went through the pickup pictures and determined that the dash pic taken for miles was on the wrong screen, so no miles at pickup were recorded by them.  There were miles-to-empty numbers in the pics that suggested that the car had not been driven by the transport company.  I reached back out to the dealer with this information and asked for clarification of the miles on the car when it was loaded on the truck.  It took days and multiple follow-ups to finally get a response that the info on the purchase docs was probably wrong and that it was probable that the car left with that many miles based on mileage of other cars on the lot.  Why it took so long to get that answer, not sure.  Why the answer was initially that it was the transport company, not sure.  Why there was no record of the miles when it was placed on the truck, not sure.  Just weird.  Then it gets weirder, I am billed 40% more for the transport of the car than what was quoted and what was confirmed would be charged.  When I ask about it, the answer is simply that's what the bill came in at so that's what I am charged.  So, in summary, had I purchased in Palo Alto and taken delivery of the car there, this would probably have been a 5 star rating.  But I did not buy and pick up at the dealer and was left with about a week or so of anxiety worrying that my car had potentially gone for a joy ride topped off with a 40% up charge over the quoted transport cost.  Could have all been handled so much better. More

I came in to the dealership to buy a car and I left with the car I wanted! My salesman David Young was so nice to work with - a really nice guy. He took care to explain the car and it’s features to me even the car I wanted! My salesman David Young was so nice to work with - a really nice guy. He took care to explain the car and it’s features to me even the following day and invited me to call him in the future if I had any questions. More