Audi Palo Alto

Service department doesn’t know meaning of the word. Upsold my son on unneeded repair. Unreachable during the day. I’d really hoped that the dealership closest to my house would be the beginning of a Upsold my son on unneeded repair. Unreachable during the day. I’d really hoped that the dealership closest to my house would be the beginning of a new relationship. Fortunately my lease is up in a couple months and I won’t have to deal with these folks again More

Took 1 1/2 weeks for Repair. Missed many days of work waiting for a loaner vehicle only to have it break down 25 miles from home on a Sunday. It had to be tied back to the dealer while I had to order a L waiting for a loaner vehicle only to have it break down 25 miles from home on a Sunday. It had to be tied back to the dealer while I had to order a Lyft to get back home. By the time I was able to get another loaner I had missed many days of work. Got some pushback when I requested reimbursement for the ride home from the loaner car breakdown. Am still waiting for my $40 from the dealer. Really has turned me off of getting another Audi in the future. More

My etron has had a lot of issues since I first purchased it. I’m not very happy with Audi but the local service team did a good job. it. I’m not very happy with Audi but the local service team did a good job. More

John gets an A+ for customer service. His communication while my car was in for service was Outstanding, I knew exactly what was happening and received prompt responses back from him if I had a question. while my car was in for service was Outstanding, I knew exactly what was happening and received prompt responses back from him if I had a question. More

Happy with the quick turnaround time and service. Great communication throughout the process. Very helpful staff. Woukd bring in my car for future services here. communication throughout the process. Very helpful staff. Woukd bring in my car for future services here. More

Was able to get in and out quickly. Was accommodated by the same day appointment. The. Car was ready on time. Took 3 minutes to get my keys . the same day appointment. The. Car was ready on time. Took 3 minutes to get my keys . More

Great service at Palo Alto audio service . Very happy to have such a dealership services in Northern California in 2020. Good job to all the service men. have such a dealership services in Northern California in 2020. Good job to all the service men. More

Audi Palo Alto did an excellent job in fixing the alignment issue I had. My service manager John Su was a pleasure to work with. alignment issue I had. My service manager John Su was a pleasure to work with. More

Benny and his team were polite, professional and a joy to work with!! They phoned me when a loaner was available and fixed my car in 24 hrs! work with!! They phoned me when a loaner was available and fixed my car in 24 hrs! More

I am always able to get my car in promptly and appreciate how helpful and attentive all the service staff are every time I come in! how helpful and attentive all the service staff are every time I come in! More