Audi Palo Alto

Top notch all around Great team, easy process and very customer-friendly experience. I would especially recommend Mike Low for a no pressure, collaborative and friendly ca Great team, easy process and very customer-friendly experience. I would especially recommend Mike Low for a no pressure, collaborative and friendly care buying experience More

Good First Service Short , sweet, easy! All good Matt was efficient and had me on my way quickly. I like the Lyft device feature. Pick up was fine. That’s the way Short , sweet, easy! All good Matt was efficient and had me on my way quickly. I like the Lyft device feature. Pick up was fine. That’s the way a service visit should be. More

Fast, courteous, convenient. Had my first scheduled service at Audi Palo Alto with Sergio. They had an early slot open just a few days out. Check-in was quick and painless. I s Had my first scheduled service at Audi Palo Alto with Sergio. They had an early slot open just a few days out. Check-in was quick and painless. I stayed onsite since it was just an oil change. The waiting area is clean, the WiFi works great, and there’s plenty of snacks and refreshments. Time passed quickly and they had me on my way without any problems. I’m definitely returning for future service appointments. More

Use a local mechanic Their prices are way too high, A local mechanic could do the same for way less. They recommend work that does not need to be done. Their prices are way too high, A local mechanic could do the same for way less. They recommend work that does not need to be done. More

Excellent sales experience! Howard is an excellent salesperson. He had a deep knowledge of the Audi cars and was able to answer all of our questions. He showed us exactly what Howard is an excellent salesperson. He had a deep knowledge of the Audi cars and was able to answer all of our questions. He showed us exactly what we wanted and didn't try to "oversell" things to us. I would highly recommend working with him. More

Q7 Service Great service! The dealership corrected the problems and also changed the battery to new one even though it was not covered by the warranty. The team Great service! The dealership corrected the problems and also changed the battery to new one even though it was not covered by the warranty. The team was very responsive and offered a loaner vehicle to us to make the process simple. More

Great service . Friendly staff. Everyone was very helpful and eager to help me resolve the issues with my vehicle. I really appreciated it and will definitely be . Friendly staff. Everyone was very helpful and eager to help me resolve the issues with my vehicle. I really appreciated it and will definitely be back! More

Thank you for great service service I had to do a recall for my car Audi Q5. It took me 10 minutes to get an appointment by phone call. I was greeted promptly after arrival for service. I had to do a recall for my car Audi Q5. It took me 10 minutes to get an appointment by phone call. I was greeted promptly after arrival for service. Addib was quick to prepare all paperwork and examine my car. He prepared a full report from technician and forwarded to me am hour later. Everything was done great. I truly recommend Palo Alto dealership for service. Thank you for being very professional. Lubov V. from Palo Alto More

Professional Service Excellent service by your staff. Sergio is very kind and helpful. The loaner is even a brand new Audi Q7. Overall, very happy with the experience. Excellent service by your staff. Sergio is very kind and helpful. The loaner is even a brand new Audi Q7. Overall, very happy with the experience. More

Slow Service w few Updates Diagnosis took 3 days and we had to ask for the status instead of being informed. Car promised for next week but again we had to ask to find out the s Diagnosis took 3 days and we had to ask for the status instead of being informed. Car promised for next week but again we had to ask to find out the status. Car was in shop Sept 24 until Oct 13, almost 3 weeks; waiting for part to arrive from Germany. Had to keep contacting Audi to learn status. Service rep not there when we finally picked up car and bill over estimate. The rep who was there that day did his best and reduced the invoice. We are disappointed in this experience--Audi Palo Alto used to have stellar service. What is the problem? too many recalls? More