Audi Palo Alto

Great Service! Everyone was very accommodating and patient. There were some technical issues on my end and everyone who helped me worked around the issue with me. Everyone was very accommodating and patient. There were some technical issues on my end and everyone who helped me worked around the issue with me. More

Everything was perfect and as promised Ahres Yasin was very professional, knowledgeable, courteous, attention to detail and helpful. Does not get any better than this when it comes to cust Ahres Yasin was very professional, knowledgeable, courteous, attention to detail and helpful. Does not get any better than this when it comes to customer service. The rest of the staff was also exceptional. More

Easy,efficient, friendly , Friendly, greeted me at my car when i pulled up Gave me a courtesy car for the day while my car was being worked on. Texted me as soon as my car was r Friendly, greeted me at my car when i pulled up Gave me a courtesy car for the day while my car was being worked on. Texted me as soon as my car was ready. More

Awesome experience Masood was awesome throughout the purchase. He accommodated all my requests and was super helpful. I already recommended his name to a friend who was Masood was awesome throughout the purchase. He accommodated all my requests and was super helpful. I already recommended his name to a friend who was looking to buy an Audi. More

Polite and efficient I typically go to Audi Stevens Creek for service needs/issues. There, it's typically crowded (not their fault, I understand) and reps are overworked. I typically go to Audi Stevens Creek for service needs/issues. There, it's typically crowded (not their fault, I understand) and reps are overworked. At Audi Palo Alto, I'm sure the reps are also overworked, but the difference is that it really didn't show. Sergio was polite, very efficient, and above all professional. The work was done the same day as he predicted and done right the first time (unfortunately more than I can say for Stevens Creek). More

Horrible customer advise, trying to upsell repair My multiple visits score a 1, or perhaps, a 0 is more accurate. I think Audi tried to inappropriately recommend what should have been an optional My multiple visits score a 1, or perhaps, a 0 is more accurate. I think Audi tried to inappropriately recommend what should have been an optional service repair to make it appear mandatory and steal an extra $1000 from me. John was personally wonderful to work with. He was both pleasant and responsive even when I voiced my displeasure with the service technician's estimate of >$1400 to get a tail light to work. My issue is with the training and filtering of your service staff's desire to make money. If the tech was trained to do this upsale by management, I have a problem with management. If he did this on his own, he delivers poor customer service in advising his customers. I could clearly look at the parts that he wanted to replace and knew they did not need to be replaced. The "corrosion" he pointed out was incredibly minor and I knew the part would still form an acceptable electrical connection. I feel bad for other customers that lack my ability to judge electrical connections who get easily conned by your staff. The experience strongly tilts me away from ever buying another Audi at your location. This repair should have cost $200, not close to $500, and certainly not close to $1500. Your team should be embarrassed. More

Fast and great service I had a problem with my A6 Cooling system and John was super helpful. He fit me in the very next day, got me a loaner and fixed everything for me!! Th I had a problem with my A6 Cooling system and John was super helpful. He fit me in the very next day, got me a loaner and fixed everything for me!! Thanks much More

It was very pleasant experience Matthew was able to make my experience very pleasant. The service was done in a short time with very high quality. Matthew informed me on all steps of Matthew was able to make my experience very pleasant. The service was done in a short time with very high quality. Matthew informed me on all steps of the service process. More

Did not complete the job Did not fill the oil level. I have complained to Alfredo. And the brakes are squealing as well. I am really not happy with the service especially s Did not fill the oil level. I have complained to Alfredo. And the brakes are squealing as well. I am really not happy with the service especially since I More

Great Visit Everything is great, especially for Matthew & Michael's help. Definitely will visit in the near future for service & purchase another Audi cars. Everything is great, especially for Matthew & Michael's help. Definitely will visit in the near future for service & purchase another Audi cars. Thanks a lot. More