Audi Palo Alto

Great service Very happy with my experience. Great service and I would highly recommend to others if they were looking to buy an Audi for themselves or their family Very happy with my experience. Great service and I would highly recommend to others if they were looking to buy an Audi for themselves or their family. More

Recall repairs The dealership was very friendly, efficient, and professional in dealing with the recall issues and getting me taken care of as soon as possible. Thei The dealership was very friendly, efficient, and professional in dealing with the recall issues and getting me taken care of as soon as possible. Their rental division was very efficient as well. More

Great salesman with lot of patience Drew Michaels understood what we wanted and he did a lot of searching and finding the right car for us. We are very happy with the purchase knowing Drew Michaels understood what we wanted and he did a lot of searching and finding the right car for us. We are very happy with the purchase knowing that we have a good deal too! More

Quick service The entire process was simple, quick, and painless. All persons we interacted with provided great service. Completed the purchase within a couple of h The entire process was simple, quick, and painless. All persons we interacted with provided great service. Completed the purchase within a couple of hours after test drive. More

Great service Matthew did a great job explaining everything and was very friendly and responsive to all of my questions and concerns. He was also very efficient Matthew did a great job explaining everything and was very friendly and responsive to all of my questions and concerns. He was also very efficient More

Coolant Safety recall Fast and reliable service. Easy to book an appointment. Always welcoming clients with prompt service and water. Waiting lounge is equipped with coffee Fast and reliable service. Easy to book an appointment. Always welcoming clients with prompt service and water. Waiting lounge is equipped with coffee and Wi-Fi. More

2016 Audi S3 I emailed Audi Palo Alto on Thursday September 27th about the Availability of the 2016 Audi S3. I got a reply that it was available and I made arrange I emailed Audi Palo Alto on Thursday September 27th about the Availability of the 2016 Audi S3. I got a reply that it was available and I made arrangements for a test Drive on Friday September 28 at 11 AM .When I arrived at the dealership on Friday morning at 11 AM it took about a half hour to find the car on the lot for the test drive. I did the test drive and I agreed to purchase the car. We made a deal for my trade-in and the purchase price on the Audi at around 12:15pm. This was going to be a cash deal. It took a additional 2 hours to get me out of the dealership due to paperwork issues with the mileage Discrepancy paperwork on the car fax report, and having to wash the car. So, for a cash deal, I was at the dealership for 3 1/2 hours. I felt like I should have gotten some Compensation for my time and Patients, but there was none offered. More

Excellent professional They are knowledgeable, courteous, reliable and on-time. The repairs and service were completed ahead of schedule. The communication by text and ph They are knowledgeable, courteous, reliable and on-time. The repairs and service were completed ahead of schedule. The communication by text and phone was excellent. The service department was efficient and helpful. More

Super Unorganized Service Center Took my car in for 45K service on a Friday. Got a call later that day that there’s another problem (leaking can shaft?) and the car may not be ready t Took my car in for 45K service on a Friday. Got a call later that day that there’s another problem (leaking can shaft?) and the car may not be ready that, but definitely ready next day, Saturday. My car wasn’t ready until next Thursday!!! I called, texted, and left many voicemails on Monday, Tuesday, Wednesday with absolute zero response. Had no idea what was taking so long and the status of my car service. Got a text from service center around 1pm on Wednesday that my car would be ready by 5pm that day. Called @ 4pm to see if I could pick up a little earlier. They told me my car wasn’t ready that day. Very frustrating. Finally got a call on Thursday that car was ready. More

Awesome service David and the team we’re an absolute pleasure to work with when buying my new S5! Very helpful and knowledgeable about the car, and David’s communicat David and the team we’re an absolute pleasure to work with when buying my new S5! Very helpful and knowledgeable about the car, and David’s communication was 5*. More