Audi Palo Alto

Exceptional support John was friendly and supportive. Completely everything on time and was communicative. Would highly recommend him and hope to work with him again. John was friendly and supportive. Completely everything on time and was communicative. Would highly recommend him and hope to work with him again. Expectional responsiveness and empathic. More

Service is good but extras are costly Sergio was excellent in keeping me informed.. it is difficul however to schedule an appt with you. I must make an ap is good but extras are costly Sergio was excellent in keeping me informed.. it is difficul however to schedule an appt with you. I must make an appt at least a month in advance More

Incompetent and expensive Nice online system. Made an appointment for a recall notice. Checked in the morning of the appointment and got a call 30 min later saying the neede Nice online system. Made an appointment for a recall notice. Checked in the morning of the appointment and got a call 30 min later saying the needed part was not in stock... could I reschedule? After some discussion they gave me a loaner. A week later car was finally ready. They left me with a $2100 list of recommended items to fix. Took the car to my local shop who said items could easily wait and would cost less than half of that if I did choose to proceed. More

20k tune up Thank you for the great customer service during my recent visit to Audi Palo Alto. Keep up the great job and see you at 30K Thank you for the great customer service during my recent visit to Audi Palo Alto. Keep up the great job and see you at 30K More

Very satisfied with my car service👍 I had an excellent first car service experience at Audi Palo Alto. The scheduling via phone went smooth and the initial meeting with the service techn I had an excellent first car service experience at Audi Palo Alto. The scheduling via phone went smooth and the initial meeting with the service technician went well. Communications during my service period was excellent and the pickup of my car after was serviced, was like clock work. Overall a two thumbs up! More

Audi gets it. John and the service team at Palo Alto Audi took great care of me and my Audi R8. Prompt check in. Great updates. Very nice loaner vehicle and quic John and the service team at Palo Alto Audi took great care of me and my Audi R8. Prompt check in. Great updates. Very nice loaner vehicle and quick pick up. Thanks More

Bought precertified Audi Q5 Straightforward process, good advice on car features and financing options, timely process, Mila came and picked up close to dealership to help my log Straightforward process, good advice on car features and financing options, timely process, Mila came and picked up close to dealership to help my logistics Very good overall experience More

Excellent buying experience. We found Audi PA to be friendly and courteous. They made the buying experience easy. We had trouble pairing our garage door opener and Do Nguyen came We found Audi PA to be friendly and courteous. They made the buying experience easy. We had trouble pairing our garage door opener and Do Nguyen came to our home (a 30 minute drive) to pair the unit successfully. We appreciate the assistance and would recommend this dealership More

Best car buying experience ever The staff here is the best from Daniella at the front desk to tony in finance this is the best highly recommend you go here The staff here is the best from Daniella at the front desk to tony in finance this is the best highly recommend you go here More

Great experience Everyone was knowledgeable& professional. Made the decision to buy an Audi easy. I had zero intention of buying a car and went home happy with t Everyone was knowledgeable& professional. Made the decision to buy an Audi easy. I had zero intention of buying a car and went home happy with the perfect choice of a new automobile. More