Audi Palo Alto

very easy and good experience leasing Q7 Luan was my sales guy and he was very good. The negotiation was upfront and not painful. I leased the Q7 and I was happy with my experience. Luan was my sales guy and he was very good. The negotiation was upfront and not painful. I leased the Q7 and I was happy with my experience. More

It was pleasant and helpful! I am thinking everything about leasing the car was fantastic! However, filling out this is survey and thinking up something to say when I have worked I am thinking everything about leasing the car was fantastic! However, filling out this is survey and thinking up something to say when I have worked all day, it is late, I feel I am doing a kindness to you, and I just want to go to sleep.. well, it isn't fantastic. It feels bad. More

Terrible experience We purchased a certified Audi used car & have nothing but problems when we’ve booked service. Audi has canceled our appointments on the spot several We purchased a certified Audi used car & have nothing but problems when we’ve booked service. Audi has canceled our appointments on the spot several times because they “ran out of the part” and did not have the courtesy to tell us (3 different occasions) before arriving. They say they will call back and never do. We went back and forth with appointments for months that something they should have covered was not. They said the warranty expired 4 days before & I don’t even have 15k + miles on the car yet. Terrible is all I can say! More

First oil change S3 Great first experience after purchasing S3 at different dealership. We owned an A4 previously and had it serviced at PA Audi. The team was courteous, Great first experience after purchasing S3 at different dealership. We owned an A4 previously and had it serviced at PA Audi. The team was courteous, took a brief bit of info on us and the new car and no fuss. All our info was in your system about the car which really helped smooth the process. More

Excellent service with extra friendly staff! My experience with Palo Alto Audi service department was a very positive one. Matt and John were very friendly, polite and helpful . I am looking My experience with Palo Alto Audi service department was a very positive one. Matt and John were very friendly, polite and helpful . I am looking forward to my next service and I would recommend any one for sales or service with Palo Alto Audi if asked. More

First Class Service from Beginning to End Very helpful all the way around. Audi’s national customer advocate program was especially helpful. It was a very positive experience and I apprecia Very helpful all the way around. Audi’s national customer advocate program was especially helpful. It was a very positive experience and I appreciates the concern to grt things done right. More

Great service Very fast process and timely service. Was able to schedule the service due to engine issues and get appointment quickly. The staff was professional. O Very fast process and timely service. Was able to schedule the service due to engine issues and get appointment quickly. The staff was professional. Overall good experience. More

Incomplete post service check It was an incomplete service again. The sensor light stays on reporting the front hood is not latched although I tried hard slamming it down. Two It was an incomplete service again. The sensor light stays on reporting the front hood is not latched although I tried hard slamming it down. Two services ago, there was a massive fuel leak from the bottom of the car while filling up at gas station and I had the car towed back to Audi. It turned out some seal was not properly tightened. It was a life threatening mistake at that time and I did report back to Audi but didn't file further complaints. It seems I would have to bring the car back in again for that sensor light issue this time. The service crew needs to improve on post service checkings for any unanticipated issue instead of having the customer find out on his/her own after picking up the car. More

Great! I had a good experience, it was very easy and fast. They did a good job with the repair. We will choose this location for our future repairs and servi I had a good experience, it was very easy and fast. They did a good job with the repair. We will choose this location for our future repairs and services. More

Excellent personal service I always bring my car to Palo Alto Audi because of the quality service they provide. They go out of their way to make sure you get more than you came I always bring my car to Palo Alto Audi because of the quality service they provide. They go out of their way to make sure you get more than you came for. Even though I live in Gilroy, I will always go to Palo Alto Audi for my service needs! Highly recommend them! More