Audi Palo Alto

Responsive and transparent Internet sales transaction across different states. Radek was very easy-going and transparent with the entire process and what to expect. Their financ Internet sales transaction across different states. Radek was very easy-going and transparent with the entire process and what to expect. Their finance department may need some work based on sending the wrong numbers on documents but other than checking everything carefully I would fully recommend this dealership based on my interactions. More

2019 A6 Audi Palo Alto were able to get the car I was looking for even though it was a the new 2019 model and the cars were just starting to arrive in the sta Audi Palo Alto were able to get the car I was looking for even though it was a the new 2019 model and the cars were just starting to arrive in the states. More

Great service I scheduled a visit in a recall. I was helped by Victor and Serginwho went the extra mile to make sure everything was perfect. Really recommend Both I scheduled a visit in a recall. I was helped by Victor and Serginwho went the extra mile to make sure everything was perfect. Really recommend Both for their outstanding customers skills. More

Didn’t not fix my problem This is the second time dropping off my car for the same sound. And the second time it was not fixed! I now will have to take time off work to take i This is the second time dropping off my car for the same sound. And the second time it was not fixed! I now will have to take time off work to take it a third time. :( More

Not enjoyable experience for the second time in a row Poor communication about when car would be ready. Took extremely long for them to even assess the issue to provide a quote. Had to call multiple times Poor communication about when car would be ready. Took extremely long for them to even assess the issue to provide a quote. Had to call multiple times to push to get the work done. Approved the work on a Wednesday and weren’t able to pick up until the following Friday even though I was told parts would take “a few days”. The excuse was parts are more difficult for my type of car. When finally complete, they asked about giving a car wash which I said yes to. Showed up 5 hours later and to no surprise, car wasn’t washed. More

Great! Ahres was very responsive and respectful. He solved the problem after many previous attempts.I was very satisfied with my experience and appreciated h Ahres was very responsive and respectful. He solved the problem after many previous attempts.I was very satisfied with my experience and appreciated him keeping me up to date on the progress of the work. More

The Best buying experience Superb customer service and I got the best price on my q5. Armida is such a wonderful consultant and I will come back here for next Audi. Superb customer service and I got the best price on my q5. Armida is such a wonderful consultant and I will come back here for next Audi. More

Very professional sales approach David Young presented him as a professional Guided me through a car buying experience. He had me test drive the Q5 and showed And gave me a overv David Young presented him as a professional Guided me through a car buying experience. He had me test drive the Q5 and showed And gave me a overview of all the technology Built into this vehicle. All in all I enjoyed the Process although I question the "this is what The dealer paid invoice" If that is true maybe The dealer only makes money in the service Department. I doubt it. I would certainly recommend potential buyers To David Young Thanks Nick Rozzi More

Service Request John exceeded my expectations. Handled my questions with ease and suggested a loaner as to manage my expectation on timing. Also, he put me in conta John exceeded my expectations. Handled my questions with ease and suggested a loaner as to manage my expectation on timing. Also, he put me in contact with a colleague to help set up audi connect. Thanks John!! More

Great shopping experience The whole crew at Audi Palo Alto were excellent they had exactly the vehicle I wanted in stock and my car buying experience was top notch. I highly r The whole crew at Audi Palo Alto were excellent they had exactly the vehicle I wanted in stock and my car buying experience was top notch. I highly recommend Audi Palo Alto More