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Audi Palo Alto
Palo Alto, CA
2,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,832 Reviews of Audi Palo Alto
January 01, 2019
Good service Every thing was done promptly and with proffessionalism. I have no complaints to share about the service. Everything is fine. Thanks for the excell Every thing was done promptly and with proffessionalism. I have no complaints to share about the service. Everything is fine. Thanks for the excellent service. More
by LKAILEH
Verified CustomerEmployees Worked With
John Su
January 01, 2019
Audi Palo Alto: Above and Beyond This dealership has wowed me ever since I bought my latest Audi from them. After having trouble connecting by phone to set up 35k service, I drove ov This dealership has wowed me ever since I bought my latest Audi from them. After having trouble connecting by phone to set up 35k service, I drove over to see if they could squeeze me in because I was already in the area that day. Diana in reception had a totally “can do” attitude when I explained what I needed, and she connected me with John Su in Service, another superstar. He arranged to combine my service with the recently received replacement of a recalled part, and afterwards informed me of everything the job comprised. The dealership gave me links for a Lyft to/from the nearby shopping center where I hung out till John’s call that my car was ready. What a pleasure, from beginning to end. Bravo, Audi! More
by AMYFUNT
Employees Worked With
Diana in reception, John Su
January 01, 2019
Relaxed atmosphere and no pressure sales I would say the best part of Palo Alto Audi dealership is they have a snack and beverage bar while you wait! We also were not pressured to look at any I would say the best part of Palo Alto Audi dealership is they have a snack and beverage bar while you wait! We also were not pressured to look at any other vehicles since we knew which vehicle we wanted. My wife and I felt taken care of and we also got a great deal with the purchase. Radek was our sales person and was very professional and pleasant to work with during our test drive and purchase. More
by davidczavala
Employees Worked With
Radek Kubiak, Gino Maynetto
January 01, 2019
Holiday hours reflect horrible service. Came here on 12/31/18 with my 2018 S5 for the complementary 10k service. Upon checking in, I asked the service advisor to ensure that the car gets a p Came here on 12/31/18 with my 2018 S5 for the complementary 10k service. Upon checking in, I asked the service advisor to ensure that the car gets a proper wash and the tire pressure is correct in all wheels due to winter season. I was not expecting a $25 quality wash that the invoice suggested, but I wasn’t expecting a complete mess of my car/paint either. When I picked up the vehicle, the car looked like it had just gotten back from an off roaring trip and the washing crew had simply used a wet rag to smear the dirt all over my car. This was VERY disappointing considering that this is an expensive vehicle, and keeping in mind that I’ve taken a VERY good care of the paint of the car, i felt completely insulted. I understand it was a short day, but that does not mean you don’t do your jobs right. More
by Shahil_khan
Employees Worked With
Duke Lee
December 31, 2018
Great experience I’ve been having numerous issues with my car, and I was lucky to have John as my service rep! Very personable, professional and efficient! I’ve been having numerous issues with my car, and I was lucky to have John as my service rep! Very personable, professional and efficient! More
by marylim0605
Employees Worked With
John Su, Ahres Yasin
December 30, 2018
Professional and prompt customer service Great customer service and great overall experience. with the dealership. Fast and prompt internet response to my inquiry from Masood Mir that creat Great customer service and great overall experience. with the dealership. Fast and prompt internet response to my inquiry from Masood Mir that created the interest to see the car. The sales person Radek Kubiak was very professional and exceeded my expectations of the process. At the end the car was waiting for us ready for pick up, as promised, with a red ribbon on the top for Christmas which was very nice :)) Great experience with Javier Victor who introduced the amazing Audi tech features and made me feel more comfortable driving the car in the beginning ! The financial part with Gino Mynetto went smooth and professional as well. I definitely recommend the dealership for future Audi owners! More
by tatarski
Employees Worked With
Radek Kubiak, Javier Victor, Gino Maynetto, Masood Mir
December 30, 2018
Far exceeds expectations Easy people to work with. They added a rack to my new Q5 for longboard surfboards at no extra charge. When I found a small crack in the windshield the Easy people to work with. They added a rack to my new Q5 for longboard surfboards at no extra charge. When I found a small crack in the windshield they had it replaced in my home driveway again st no cost. Professionals. Excellent communicators. I’d do business with them again to be sure!!! More
by ltj65folly
Employees Worked With
Alfred, Larry Ofori
December 29, 2018
New Audi Q5 My wife and I are extremely happy with our decision to purchase a new Q5. We stopped by Audi of Palo Alto with the idea, we were just going to look. My wife and I are extremely happy with our decision to purchase a new Q5. We stopped by Audi of Palo Alto with the idea, we were just going to look. We had such a good experience with our sales representative, Armi Villarreal who was both pleasant and informative, as well as helpful with the selection process. After the test drive and taking a few days to research different options, with minimal stress we were successful in reaching an agreement concerning price and from that point on was one of my best car purchasing experiences. More
by kevinjmc5
Employees Worked With
Armi Villarreal
December 28, 2018
Poor Communicators This was my first service for a new car and I chose to drive a lot farther because they were friendlier than the other dealership when I purchased the This was my first service for a new car and I chose to drive a lot farther because they were friendlier than the other dealership when I purchased the vehicle. I checked in at 10:49 for an 11:00 appointment and was told it would be an hour and a half or two hours plus an extra thirty minutes if I wanted the car washed. I asked if the time estimate was somewhat accurate because I would wait at the dealership if it would be less than three hours. I was told yes, it would be less than three hours. At 2:30 (I shouldn’t have waitied this long), I decided to go hunting for someone since I had heard nothing. The person who checked me in wasn’t present so I asked if someone could find out the status of my vehicle. A quick call was made and I was told that the service was finished and it was in the wash. At that point, I really needed to leave for an appointment so I asked if they could cancel the wash. He said sure and made a call to ask that the car be brought up immediately. I waited ten more minutes - still no car. Another call was made and my car showed up five minutes later. All together, the two and a half hour service took more than four hours. I wish that someone would have walked the twenty feet into the waiting room to let me know that the service was going to take longer. If the dealership cannot manage this type of simple communication, than I’m not going to trust them with future business. More
by chromaticaaa
Employees Worked With
Duke Lee
December 28, 2018
Great job Audi of Palo alto very attentive, knowledgeable, and courteous. Extremely patient. Can’t thank them enough for helping me through the process. I know Audi of Palo alto very attentive, knowledgeable, and courteous. Extremely patient. Can’t thank them enough for helping me through the process. I know I will be buying my next car from this Audi store. Thank you very much for your time and for helping me purchase my car. I love this car! More
by arandaruben
Employees Worked With
Tony Oliva, Larry Ofori, Peter Chantharath
