Audi Palo Alto

Duke lee was excellent Very good service department. Duke lee was very professionally. I would recommend your store to anybody. I plan on doing more business in the futur Very good service department. Duke lee was very professionally. I would recommend your store to anybody. I plan on doing more business in the future with Palo Alto Audi More

Audi Q5 2016 3.0 Quattro Excellent customer experience and service.Audi staff was the best. Starting with Sandy Nguyen she contacted me ASAP via email with pictures of the ca Excellent customer experience and service.Audi staff was the best. Starting with Sandy Nguyen she contacted me ASAP via email with pictures of the car I was looking for. Then Arimi Villarreal took it from there she was so personable and helpful. The Finance department was awesome as well then Javier Victor showed me the important workings from start to end. More

Audi Q7 Shopping experience Worked with Denis Kaganovich to buy a used 2018 Audi Q7. I shopped around a bit but the experience at Audi Palo Alto was far more friendly and helpf Worked with Denis Kaganovich to buy a used 2018 Audi Q7. I shopped around a bit but the experience at Audi Palo Alto was far more friendly and helpful. I’m very happy with my purchase and more so relative to the survey would say this was the best car buying experience I’ve ever had. More

Superb Omar and Tony were excellent to work with and made my family feel comfortable and welcomed. I look forward to working with them on future purchases fo Omar and Tony were excellent to work with and made my family feel comfortable and welcomed. I look forward to working with them on future purchases for my business. More

Excellent car buying experience PA Audi made my car buying experience really easy. They were timely and efficient. I love that they have a female sales team. They provided a qoute vi PA Audi made my car buying experience really easy. They were timely and efficient. I love that they have a female sales team. They provided a qoute via email, however, that vehicle sold but they still honored the qooute with minimal negotiation. More

Friendly, honest and helpful Radi was great to work with. He really helped us narrow down on the car we wanted, found the exact specs and color schemes we wanted and had the car t Radi was great to work with. He really helped us narrow down on the car we wanted, found the exact specs and color schemes we wanted and had the car transferred over to Palo Alto. Talking to him was like talking to an old friend, he was honest, open and fast! More

Smooth transaction. Lease transaction was smooth. Sales person took care everything. each stage of transaction from test drive to finance was bliss. We didn’t waste much Lease transaction was smooth. Sales person took care everything. each stage of transaction from test drive to finance was bliss. We didn’t waste much time More

After sale/Warranty service All people I dealt with were very professional. In overall, the whole service process took me about a week, for this period of time I was provided wit All people I dealt with were very professional. In overall, the whole service process took me about a week, for this period of time I was provided with loaner so it wasn't a big problem for me. A quality of work is excellent + John helped me with my small, additional request. Both the drop off and pick up processes were really quick and smooth. But here is one thing which can be definitely improved: Would be great to receive the status updates, especially in prior to the end of initial estimation. Because even via a phone call I got a wrong status update. I was told that there is some part which is coming from the Germany, however, a couple days later it turned out there was only a small issue which were fixed really quick. Of course it even better it was fixed a way quicker, but false status updates don't help at all. More

Recommend Great, Duke went above and beyond with a tricky issue involving an extended warranty and an intermittent sunroof issue. Problem will be resolved in th Great, Duke went above and beyond with a tricky issue involving an extended warranty and an intermittent sunroof issue. Problem will be resolved in the coming weeks. More

Bad experience I just took my car in for 65K service, which is classified as a “minor” service (oil & inspection only). When I arrived, I was quoted $700 for this w I just took my car in for 65K service, which is classified as a “minor” service (oil & inspection only). When I arrived, I was quoted $700 for this work. Looking into the quote there was a litany of “premium” add-ons. I got all these removed and we were back to $250. I asked them to inspect brakes and bushings while they had the car up on the rack. When I picked the car up I was just bullied into paying $470 for the “inspections”. Both of these things combined make me feel like this is not “honest” business. More