Audi Palo Alto

Lease of new vshicle Great service in looking at options, selecting the vehicle, agreeing upon terms and completion of the lease. Sales and finance staff were polite and r Great service in looking at options, selecting the vehicle, agreeing upon terms and completion of the lease. Sales and finance staff were polite and responsive. More

Quick and Easy Recently I noticed my 2016 Audi A3 had a window trim issue so I brought my vehicle to Audi of Palo Alto. I'll be honest, I thought I'd get the sam Recently I noticed my 2016 Audi A3 had a window trim issue so I brought my vehicle to Audi of Palo Alto. I'll be honest, I thought I'd get the same experience I've unfortunately had with other local Audi dealers (Burlingame, Stevens Creek) where the entire process is a chore and never seems to end on a good note. Much to my surprise and delight Audi of Palo Alto was completely different from the other local Audi dealers. The entire process from beginning to end was so simple and easy. I was able to book an appointment that same day, was greeted the second I stepped out of my vehicle and was continuously updated of the repair process by my service writer (Matt). Moving forward I now know Audi of Palo Alto will be the only ones servicing my Audi vehicles. More

Michael Cortez-Mejia Michael did a great job finding the right car and right price for us. He was very warm and straightforward and made the process easier than we anticip Michael did a great job finding the right car and right price for us. He was very warm and straightforward and made the process easier than we anticipated. My only suggestion: as we picked up the car the following day, I was prepared to have a full “tech” orientation. I was invited to schedule this in the future, which I hope to do. But same day would have been better. More

Professional Customer Service Michael was my salesman and was very professional. His knowledge of the vehicle I purchased was outstanding. I would recommend him to my family and fr Michael was my salesman and was very professional. His knowledge of the vehicle I purchased was outstanding. I would recommend him to my family and friends. More

Great! The people I dealt with were very nice and approachable. Didn’t feel pressured or rushed. Process took time but still felt efficient. Thank you! The people I dealt with were very nice and approachable. Didn’t feel pressured or rushed. Process took time but still felt efficient. Thank you! More

Best walkthrough of a vehicle that I have ever had David young was amazing and did an exceptional job of going through every single detail of the vehicle. He gave all practical real world examples of h David young was amazing and did an exceptional job of going through every single detail of the vehicle. He gave all practical real world examples of how every feature can be used. Test drive was not the usual one, he showed us by taking to places to test the strengths of the car. It was an amazing experience. Hats off to you sir. More

Outstanding service We are very satisfied with Audi Palo Alto's service. Luan helped us and he is professional, efficient and helped us get an impressively good deal. The We are very satisfied with Audi Palo Alto's service. Luan helped us and he is professional, efficient and helped us get an impressively good deal. The overall experience at Audi Palo Alto is exceptional. People are welcoming and not pushing customers to get more unnecessary add-ons which I really hate. I will highly recommend this dealership. More

Exceptional customer service without pressure I am a returned customer for Bruce within 3 months. Very professional and customer services oriented. Straight forward with the pricing, No need to go I am a returned customer for Bruce within 3 months. Very professional and customer services oriented. Straight forward with the pricing, No need to go back and forth for hours, please keep up the good work. More

Professional staff, excellent customer service & efficient I am always pleasantly surprised by the entire Audi Palo Alto service team's professionalism and efficiency. I never have to wait long for a service r I am always pleasantly surprised by the entire Audi Palo Alto service team's professionalism and efficiency. I never have to wait long for a service representative or a loaner vehicle. It's always a pleasure to bring my car in for service. More

Wonderful experience Everyone was so nice and knowledgeable in their domain. Mila in particular really stood out during our visit. She patiently explained all the differe Everyone was so nice and knowledgeable in their domain. Mila in particular really stood out during our visit. She patiently explained all the different options, led us on test drives, and was very helpful throughout. Highly recommend her! More