Audi Palo Alto

Fantastic Experience Both David and Gino were fantastic to work with. They made the car buying process seamless and enjoyable! I would recommend them to anyone looking to Both David and Gino were fantastic to work with. They made the car buying process seamless and enjoyable! I would recommend them to anyone looking to upgrade their vehicle. More

Great experience Very knowledgeable and great customer service. David took the time to match the right car to us. This was our 2nd purchase from Audi Palo Alto and we Very knowledgeable and great customer service. David took the time to match the right car to us. This was our 2nd purchase from Audi Palo Alto and we would come back again. More

Satisfied customer Excellent turnaround, a loaner car available, nice service manager, easy access, good service, both safety recall software update and 10k services ar Excellent turnaround, a loaner car available, nice service manager, easy access, good service, both safety recall software update and 10k services are done efficiently in one day visit More

Best buying car experience Larry and Gino are very nice and professional people, the whole car-buying experience is fantastic, looking forward to work with them in the future Larry and Gino are very nice and professional people, the whole car-buying experience is fantastic, looking forward to work with them in the future More

Unpredictable ETA, poor communication Came in for 30k service + few recall fixes. At first attempt nothing was done by the end of the day. Second attempt - it took 4 days to complete, no c Came in for 30k service + few recall fixes. At first attempt nothing was done by the end of the day. Second attempt - it took 4 days to complete, no communication during that time. I has loaner, so I was able to manage. More

Really poor experience I purchased my car from this dealer and have had multiple services done, however my past two experiences make me very suspect to their business practi I purchased my car from this dealer and have had multiple services done, however my past two experiences make me very suspect to their business practices. After normal inspections they rated my tires in good condition, however shortly after I noticed my tires slowly deflating. The recommended me to replace two of my tires, however I declined. I then got a second opinion for another repair shop who revealed to me that I had nails in 2 of my tires. I decided to bring it back to Audi Palo Alto to see what they would diagnose the issue with but they did not mention any nails, but rather a irreparable bubble in my tire.l and recommend I buy two tires immediately. I declined again and on my way home I had another flat and noticed they hadn’t screwed on my air cap. I ended up going to another shop and purchased new tires from them instead. Would not go back. More

Excellent customer focus! From beginning to end, John ensured continual communication and satisfaction. I felt he really cared about me as an individual. The service was very From beginning to end, John ensured continual communication and satisfaction. I felt he really cared about me as an individual. The service was very professional and thorough. I was amazed at how fast I was processed in, and processed out. More

Restaurant Concepts LLC lease experience Peter and team were great. The price/value and lease terms were beyond expectations. I would highly recommend Palo Alto Audi to my friends.I look fo Peter and team were great. The price/value and lease terms were beyond expectations. I would highly recommend Palo Alto Audi to my friends.I look forward to working with your service department. More

Great Experience Michael and his entire team was very helpful. They found the trim, color, car we wanted in a short period of time and negotiation was pain free. The Michael and his entire team was very helpful. They found the trim, color, car we wanted in a short period of time and negotiation was pain free. The team was fun, friendly, and knowledgeable. The dealership is very clean and welcoming. Will be back again. More

All sorts of issues I was not satisfied with my service for many reasons. (1) warranty on tire was not mentioned by Audi, I had to bring it up, (2) it wasn't corrected be I was not satisfied with my service for many reasons. (1) warranty on tire was not mentioned by Audi, I had to bring it up, (2) it wasn't corrected because the repair instance was closed, (3) I ahead to remind for pickup and was not notified of a delay in service, (4) had to wait 30 min after close of business to get the car, and was asked to wait for "5 min" and (5) I was told I would get a refund on the warranty prorated but haven't heard back yet from the service team. More