Audi Palo Alto

Audi Q7 30k service I took my car for the 30k service. The customer service was excellent with no hassles. I got a loaner car for two days and had no issues with it. Over I took my car for the 30k service. The customer service was excellent with no hassles. I got a loaner car for two days and had no issues with it. Overall excellent service. More

Smooth service visit Went in expressing concern over my brake pedal grinding on something when I press it. They did their best to try to find the issue. They reassembled a Went in expressing concern over my brake pedal grinding on something when I press it. They did their best to try to find the issue. They reassembled and relubricated the brake pedal parts and so far so good. More

Servicem The service process was smooth other than having to bring back the car next day due to systems being down. It would have been great to find out a litt The service process was smooth other than having to bring back the car next day due to systems being down. It would have been great to find out a little earlier in the day since I didn’t get a loaner. Brendan and staff were great though and the service staff overall are helpful and friendly. More

Another great service at Audi Palo Alto I’ve never taken my car anywhere else—friendly staff, helpful service advisors, expert service, and loaner cars if the service is going to carry on ov I’ve never taken my car anywhere else—friendly staff, helpful service advisors, expert service, and loaner cars if the service is going to carry on overnight. See you again next time! More

Review Made it easy. Great job and support. Lu has a great approach that didn’t pressure us and he took the time to make sure we had and knew all thy we need Made it easy. Great job and support. Lu has a great approach that didn’t pressure us and he took the time to make sure we had and knew all thy we needed More

Great service every time appointment setup was easy and in-person service was great. The facility was clean and comfortable and everyone was extremely helpful. I didn’t purcha appointment setup was easy and in-person service was great. The facility was clean and comfortable and everyone was extremely helpful. I didn’t purchase my vehicle here but I will always come here for maintenance and service. More

20k lease service I was very pleased with the level of service and care . They did an excellent job and always kept me in the loop. Thank you! I was very pleased with the level of service and care . They did an excellent job and always kept me in the loop. Thank you! More

Excellent service I bought two cars from this location and I have been sending the car for service. It has been an excellent place for me to have my car service there I bought two cars from this location and I have been sending the car for service. It has been an excellent place for me to have my car service there More

Positive buying experience Great service from initial online outreach to sale of car. Radi was great and very consultative throughout the purchase. Only negative feedback I Great service from initial online outreach to sale of car. Radi was great and very consultative throughout the purchase. Only negative feedback I have is around the actual financial paperwork. It took them a long time to draft it up and I was waiting for a while before I could start the paperwork. That part could have been faster. More

Service was good The service advisors are nice and do their job. The service manager focuses solely on upstream Audi corporate and ensuring he gets great reviews. Hi The service advisors are nice and do their job. The service manager focuses solely on upstream Audi corporate and ensuring he gets great reviews. His interaction with customers is curt and insincere. He solely manages up. I’m certain it’s a function of how he’s compensated. Unfortunately, no matter who you hire for that role all will manage the compensation package to their own best benefit vs. meeting the spirit of which the package was intended. More