Audi Palo Alto

Never return calks Some part had to be ordered. No call back, no answers to my calls. Horrible experience. I would not recommend Audi Palo Alto and will not go there aga Some part had to be ordered. No call back, no answers to my calls. Horrible experience. I would not recommend Audi Palo Alto and will not go there again myself. More

Palo Alto Great service. Everything was on time and as expected. Appreciated the detailed explanation of what was checked and the communication on when the serv Great service. Everything was on time and as expected. Appreciated the detailed explanation of what was checked and the communication on when the service was complete More

Excellent and quick service I was talking to a sales manager called Radi. He was very friendly, was able to take me on a quick test drive, explain all features, run the numbers q I was talking to a sales manager called Radi. He was very friendly, was able to take me on a quick test drive, explain all features, run the numbers quickly and was able to get a good deal for me. It was a great and pretty quick visit. More

Dealer experience I enjoyed my time at Palo Alto Audi. Everyone was as professional as can be. I did buy the car I wanted and for the right price too. Thank you Bruce a I enjoyed my time at Palo Alto Audi. Everyone was as professional as can be. I did buy the car I wanted and for the right price too. Thank you Bruce and Drew...... More

Good experience and helpful staff. It could have been better if the paperwork was not so onerous. Consider using iPads or similar devices to make thins simpler. and helpful staff. It could have been better if the paperwork was not so onerous. Consider using iPads or similar devices to make thins simpler. More

Great Service Very friendly staff luxury showroom and smooth sale vehicle was same as described happy with purchase they treat customer very well will be back next Very friendly staff luxury showroom and smooth sale vehicle was same as described happy with purchase they treat customer very well will be back next month to lease for my daughter More

Excellent service Very efficient 65k service. Everything happened exactly as expected from a timing and cost perspective. I received fequent status updates. Very helpfu Very efficient 65k service. Everything happened exactly as expected from a timing and cost perspective. I received fequent status updates. Very helpful customer support from Roger. More

Regularly scheduled maintenance done well! Scheduled 30k service for my 2017 audi a4 online. Showed up a bit late but was taken care of by John very efficiently and courteously. Waited in comfo Scheduled 30k service for my 2017 audi a4 online. Showed up a bit late but was taken care of by John very efficiently and courteously. Waited in comfortable area in showroom. Guest Wifi was not working consistently, but that was only minor inconvenience. Vehicle was ready earlier than promised (1.5 hours instead of 2). Received via text message a link to video of service technician's walkaround inspection of my car. Had already prepaid maintenance so no bill to settle. They took care of recall repair, did oil and filter change, and washed the car. More

Second Audi Q5 Lease Excellent service on my second lease with Palo Alto Audi. Michael Low and Paola Tapia did an excellent job resolving my current lease and setting up t Excellent service on my second lease with Palo Alto Audi. Michael Low and Paola Tapia did an excellent job resolving my current lease and setting up the new one. The back office process was faster than I expected on a busy Saturday afternoon. After a couple of hours I was back on the road in a new Audi. Thanks! More

An Early Birthday Present We finally bought our dream car - an Audi A3 Quatro. Radek Kubiak showed us around, explained and answered our questions very well' We felt very comf We finally bought our dream car - an Audi A3 Quatro. Radek Kubiak showed us around, explained and answered our questions very well' We felt very comfortable dealing with him without the usual sales talk pressure. . More