Audi Palo Alto

Friendly, responsive, flexible Had to wait quite a while but that was no fault of John. He was dealing with a somewhat difficult client which caused a back up. I was not in a hurr Had to wait quite a while but that was no fault of John. He was dealing with a somewhat difficult client which caused a back up. I was not in a hurry and was planning.to work on site while my car was being serviced so was not bothered by the delay. Allowed another to go ahead of me. John was friendly and professional to all I saw him engage with. More

Palo Alto Audi Service Very fast and efficient service.. Roger Gray was professional, friendly and expedited my service since I was waiting at the dealer for it to be compl Very fast and efficient service.. Roger Gray was professional, friendly and expedited my service since I was waiting at the dealer for it to be completed! More

Audi Palo Alto Michael Low and Paola Tapia along with everyone at the Palo Alto dealership made my car buying experience a pleasure. Ease and comfort of interactions Michael Low and Paola Tapia along with everyone at the Palo Alto dealership made my car buying experience a pleasure. Ease and comfort of interactions made it so I was happy to return here for my latest purchase. More

Very accommodating and quick When incidence arised, brendan was able to come up a solution that worked for both end quickly. I came for winshield replacement but it was raining, h When incidence arised, brendan was able to come up a solution that worked for both end quickly. I came for winshield replacement but it was raining, he gave me a loaner and proposed to drop off towards the end of the day so they can get to it in the morning. More

Service It’s a happy visit, I went to a shopping mall and had a nice lunch at Shake shake. John is very friendly and my car looks clean after the car wash. It’s a happy visit, I went to a shopping mall and had a nice lunch at Shake shake. John is very friendly and my car looks clean after the car wash. More

Great service but one need to come back One recall item was not there so i will need to go again Friendly rep though! Would come again Closer than where i bought the car One recall item was not there so i will need to go again Friendly rep though! Would come again Closer than where i bought the car More

Start to finish an excellent process Making the booking was easy. Booking the car in on the day and picking up a courtesy car was as good as I have ever experienced. The texted video of t Making the booking was easy. Booking the car in on the day and picking up a courtesy car was as good as I have ever experienced. The texted video of the inspection process is a great innovation. Roger Gray did a great end to end job. More

Great! They are extremely busy but they make sure are you are taken care of. Make sure to let them know what you need prior to arriving, so they can plan the They are extremely busy but they make sure are you are taken care of. Make sure to let them know what you need prior to arriving, so they can plan the trip accordingly for you. Even if you don't, they still do everything they can to help you out. My service manager is John S., and I really enjoy working with him! More

Good experience, Roger great! Work was good, could be more friendly except for Roger who saved the day. Car wasn’t washed when I picked up and I couldn’t wait ?? Work was good, could be more friendly except for Roger who saved the day. Car wasn’t washed when I picked up and I couldn’t wait ?? More

Roger was great! I went in for a regular service appointment on my Q5. The customer service person, Roger was extremely helpful in expediting the checkup. While I was I went in for a regular service appointment on my Q5. The customer service person, Roger was extremely helpful in expediting the checkup. While I was waiting he even offered to buy us lunch using the on-the-house lunch tokens from Audi! Just a really pleasant and thoughtful experience. Thanks Roger for your great customer care! More