Audi Palo Alto

Over promised, under delivered I was originally scheduled to have the 3.0l TDI recall performed on September 6. I received a text message that morning telling me there were no loane I was originally scheduled to have the 3.0l TDI recall performed on September 6. I received a text message that morning telling me there were no loaner cars available. I then rescheduled to September 13 with a reservation for a loaner. I arrived on the 13th to find no loaner car and no parts to complete the recall!! More

Great Leasing experience on my Q5 Fast, efficient, and painless plus a competitive price. Very professional team who value your time. This is my second lease with them and I will be ba Fast, efficient, and painless plus a competitive price. Very professional team who value your time. This is my second lease with them and I will be back again. More

30000 service I had a great drop off and quick service with the team. Thanks for the text updates and coordination throughout the mornings. It made all the differen I had a great drop off and quick service with the team. Thanks for the text updates and coordination throughout the mornings. It made all the difference. More

New vehicle purchase Denis Kaganovich was great to deal with. I’ll be a repeat customer. The vehicle price was easy to negotiate and a very fair offer for my trade-in. Denis Kaganovich was great to deal with. I’ll be a repeat customer. The vehicle price was easy to negotiate and a very fair offer for my trade-in. More

Great experience service dept Thanks again for a great service. Brandon was very responsive and quick to let me know what was happening with my car. Overall, got my car in and out Thanks again for a great service. Brandon was very responsive and quick to let me know what was happening with my car. Overall, got my car in and out quickly and car running great. More

Friendly used vehicle informative evaluation and purchase! From the beginning, the emails and phone calls were low pressure and very helpful in learning many vehicle details important in evaluating the vehicle From the beginning, the emails and phone calls were low pressure and very helpful in learning many vehicle details important in evaluating the vehicle! Both the dealership and my great sales contact worked with me to reach an acceptable purchase offer and convenient arrangements to finalize my official purchase and DMV transfer documents! Nothing was rushed and I felt very pleased with all of my various dealer interactions! Thank You for making possible my entire delightful purchase experience at Audi Palo Alto...! More

Bought a car Drew Michaels is knowledgable and helpful. Good experience. Minimal back and forth. Quick processing by finance team. Good “management” support. Much Drew Michaels is knowledgable and helpful. Good experience. Minimal back and forth. Quick processing by finance team. Good “management” support. Much appreciated. Than you team Audi. More

Etron recall service The wait is much longer than anticipated. Shortage of parts was the explanation. Not sure it’s Audi problem, dealership problem and/or communication The wait is much longer than anticipated. Shortage of parts was the explanation. Not sure it’s Audi problem, dealership problem and/or communication and process issue. More

Quick and great customer service Brought in my car to have two recalls fixed. Problems were fixed correctly and quickly. John and the service team kept me informed if the progress thr Brought in my car to have two recalls fixed. Problems were fixed correctly and quickly. John and the service team kept me informed if the progress throughout the duration. More

Great Customer Service I came here for multiple services in a row. They have the best service comparing to other dealers and mechanic shops. Most importantly, people here ar I came here for multiple services in a row. They have the best service comparing to other dealers and mechanic shops. Most importantly, people here are honest and trustworthy. More