Audi Palo Alto

Brendan Barth helped me with my Audi recall (after run coolant), and was polite, friendly and professional. He helped with my Lyft rides to and from work. coolant), and was polite, friendly and professional. He helped with my Lyft rides to and from work. More

Brake service I don’t think I’ve ever had a friendlier service rep before. Roger was very accommodating and friendly, and even made an extra effort to anticipate a I don’t think I’ve ever had a friendlier service rep before. Roger was very accommodating and friendly, and even made an extra effort to anticipate and accommodate my schedule. Based on this, your service department beats that of Stevens Creek Audi hands down! I’ll be happily bringing my car here for service from now on. More

Sales OK, service department pretty poor Bought a used Audi there about 18 months ago. The purchase process was fine but the service department needs help. They have never been quick or good Bought a used Audi there about 18 months ago. The purchase process was fine but the service department needs help. They have never been quick or good about communicating but this most recent visit moved me to post this. Made an appointment two weeks out, made sure to get a loaner. Appeared on the day of my appointment and the service advisor rudely informed me he has no loaners. I told him I made the appointment that far out to specifically make sure I had a loaner. His exact words were "I can't give you what I don't have, bud". He told us we could sit in the lobby and wait for one to be returned, "but that might be an hour, it might be all day". Who would do that? They then called us at the end of the day (this was a Friday) and said it would be ready Monday. He told me "hey, you have our loaner, just get out and enjoy it". I reminded him that despite my work order saying I had a loaner and reciting the loaner late return penalties, no, I did not have one. Spent the weekend without a car. Monday comes and goes, no call, no communication at all. Tuesday about lunch, they call and say it's ready finally. So three business days, five calendar days, with no car, no loaner, no apology, no nothing. AND to top it all off, the car was there for three Audi recalls to be performed. This wasn't even my choice or idea to make this trip in. More

Audi service on recall and routine service Audi Palo Alto outstanding in sales and service. Very prompt and accommodating. Entire staff excellent . Follow up superb. Good team starting with Lin Audi Palo Alto outstanding in sales and service. Very prompt and accommodating. Entire staff excellent . Follow up superb. Good team starting with Lindsey at Audi USA down to receptionists at Palo Alto Audi Recommend highly More

Buying AudiCare experience Matthew at the desk wouldn't turn his head to look at me when I was chatting with him. That felt very unfriendly. Alex the mechanic was super nice Matthew at the desk wouldn't turn his head to look at me when I was chatting with him. That felt very unfriendly. Alex the mechanic was super nice and helped out quite a bit. He went above and beyond to provide good service. More

Nice experience Good level of communication and explanation of what needed to be done. It was a very nice surprise that the part was covered under warranty. Good level of communication and explanation of what needed to be done. It was a very nice surprise that the part was covered under warranty. More

Safety Recall I was late for my appointment. When anything that could go wrong that morning, went wrong. Was 16 mins late and a lot of other Audi owners were in f I was late for my appointment. When anything that could go wrong that morning, went wrong. Was 16 mins late and a lot of other Audi owners were in front of me for servicing. Took them 30 mins to check me in due to the number of customers. When it was my turn, told John that I just wanted to wait there till my car was ready. He gave me the estimated time which was 2 hours. He did his best to get my car done ASAP as it is not major work like engine. I was PLEASANTLY surprised that my car was fixed in less than 1.5 hours and all washed clean!! More

Super helpful! Fantastic dealership - much more helpful than all the others I spoke to. Radi helped me figure out the BEST vehicle for my needs. Would recommend that Fantastic dealership - much more helpful than all the others I spoke to. Radi helped me figure out the BEST vehicle for my needs. Would recommend that anyone looking for a new or used Audi check out this dealership first. More

Oil change. Excellent service from Palo Alto Audi. Everything was handled smoothly with no hiccups. My service associate John Su was professional, courteous and Excellent service from Palo Alto Audi. Everything was handled smoothly with no hiccups. My service associate John Su was professional, courteous and knowledgeable. Happy with my most recent visit. More

Visit was a 10 Excellent service experience. Very courteous and knowledgeable. . John was very detailed, great communication and very timely. The video review wal Excellent service experience. Very courteous and knowledgeable. . John was very detailed, great communication and very timely. The video review walk around was very helpful. Highly recommended. . Many thanks. More