Audi Palo Alto

Could have gone better. I arrived at the dealership, and although I reserved a loaner car there was not one available. So I had to be uber’d To work. Then, when a car became I arrived at the dealership, and although I reserved a loaner car there was not one available. So I had to be uber’d To work. Then, when a car became available I had to interrupt my work day and be uber’d back to get it. Then, even though I signed up for a recall, the shop did not have the parts and it took 8 days to get my car back. on the positive side, the loaner car I did get was amazing. When I picked up the car, the tech had forgotten to reset the service light. Which took some time. This is the second service in a row at this shop where the tech has forgotten to reset the light ;-(. That being said, In spite of the tech forgetfulness and 8 days, John did a great job of keeping me updated. More

Good and helpful I reached Audi Pali Alto on an emergency as my car was smoking from everywhere. Matt was really helpful and took care of the situation with ease. It d I reached Audi Pali Alto on an emergency as my car was smoking from everywhere. Matt was really helpful and took care of the situation with ease. It did a weeks time for them to analyse issue and fixing it but Matt was very transparent through the process More

John Su gets my vote John Su provided updates to when my car was to be done via text messages (no car dealership has ever told me when my car was done- I always had to cal John Su provided updates to when my car was to be done via text messages (no car dealership has ever told me when my car was done- I always had to call them). Also, they videotaped a complementary tire/brake inspection and sent it to me which I thought was really cool. More

Great info re: car, no pressure sales The people at this dealership are very nice and very helpful. Salesperson Larry was kind, patient and a good listener—not at all pushy. And even after The people at this dealership are very nice and very helpful. Salesperson Larry was kind, patient and a good listener—not at all pushy. And even after I purchased my car they respond very quickly when I have questions about the new electric e-from technology. I love my new eTron! More

Excellent Service Matt was able to get me in and out with a loaner and met all of my expectations. Matt was very personable and friendly. Thank you very much Matt was able to get me in and out with a loaner and met all of my expectations. Matt was very personable and friendly. Thank you very much More

Friendly and helpful John was really helpful in getting my car repaired and finding me a loaner car to use while the work was being done. I will be coming back for future John was really helpful in getting my car repaired and finding me a loaner car to use while the work was being done. I will be coming back for future needs More

Car buying made super easy Service drop off needs MAJOR improvement. The sales department is nothing short of excellent. Travis was a pleasure to deal with and the gentleman tha Service drop off needs MAJOR improvement. The sales department is nothing short of excellent. Travis was a pleasure to deal with and the gentleman that introduced me to all the new functions on my vehicle is extremely knowledgeable More

Excellent service as usual. It would be even better if they can provide more loaner cars, especially for longer service and drop-offs on fridays as usual. It would be even better if they can provide more loaner cars, especially for longer service and drop-offs on fridays More

Recall Great, timely service as usual. Explained results plus gave heads up on future maintenance. And a washed car :) great overall experience. Thumbs up f Great, timely service as usual. Explained results plus gave heads up on future maintenance. And a washed car :) great overall experience. Thumbs up for sure. More

Better than expected dealership experience Worked with Luan to purchase my new S4. He was very honest and straightforward, listening to all of my concerns. It didn't take much negotiating for Worked with Luan to purchase my new S4. He was very honest and straightforward, listening to all of my concerns. It didn't take much negotiating for both parties to be happy. I dreaded the negotiating portion of purchasing a vehicle but the the team at Audi Palo Alto made it an enjoyable experience. More