Audi Nashua

Bought my car 2 years ago from Eric Lebrun in sales and finance manager Eric Kneidel. Eric Kneidel recently got involved in helping me with a service issue from an out of state Audi dealer. That said he finance manager Eric Kneidel. Eric Kneidel recently got involved in helping me with a service issue from an out of state Audi dealer. That said he helped fix the problem and this dealership has earned my trust and future business as a result. It is two years later and I am out of state over 6 hours away and they still are providing over and above customer service. I will purchase my next car with Audi of Nashua even though another highly rated Audi dealer is 10 miles away. You cannot beat the staff and prompt response on any issues that happen with any car purchase. I have never posted a written review before but the service has been so great and because of the trust that has been built this is the least I can do for them in telling those considering buying at this dealership to use this as an example of not only will they stand by you on the initial sale which is important the real difference is whether they will stand by you when and if something arrises 1 or 2 years down the road. I was told at my initial purchase and now believe Audi of Nashua will stand by you for the life of your ownership so that you can enjoy the car with the relief that Audi of Nashua will do what they can to make things right when things can go wrong and get you back to enjoying your car. Thank you Eric and Audi of Nashua! More

My recent purchase was one of my best auto buying experiences ever. Over the past six months I did a large amount of research and spoke with many Audi enthusiasts to determine what I was looking for experiences ever. Over the past six months I did a large amount of research and spoke with many Audi enthusiasts to determine what I was looking for in an Audi. I was blown away by the level of knowledge that my salesman Wayne Smiley possessed on Audi's. Wayne was able to fill in lots of information on Audi's that I could not find myself. He took a great amount of time explaining the various options available in the Audi A4 models after asking me why I was looking at Audi's and how I planned to use the car (my expectations). Wayne had me test drive various A4's with different option packages until we found what truely excited me. From there the negotiations were hassle free and fast. I received a very good deal based on my research. I am very pleased with my purchase as the car fits me and I did not have to settle for less than I was expecting or desired for options on the vehicle. Wayne went over my car's features in detail during the sales process and again during the delivery of my vehicle. I have a complete understanding of what I have purchased and how to use all the many features. Wayne truely knows Audi's and their history if you are someone that really wants to hear what these cars can do and how Audi has continously improved their product year after year. I am looking forward to my relationship with Audi of Nashua for years to come. More

We have been purchasing vehicles for over 45 years. This was our first purchase at Nashua Audi. They are unquestionably the most professional, friendly,no-pressure, easiest to deal with dealership that we h was our first purchase at Nashua Audi. They are unquestionably the most professional, friendly,no-pressure, easiest to deal with dealership that we have ever encountered. Our salesman was Shane Weinberg. We originally contacted him by phone, based on a recommendation from a neighbor, indicating that we were interested in purchasing an Audi certified, previously owned A6. Several weeks later Shane called us about a low mileage A6 in extrordinary condition. We made an appointment with him to see the car. He was waiting at the door for us upon our arrival. Shane and the entire staff at the dealership, including sales manager Nick Dota, were extremely thorough in explaining the vehicle and answering all our questions. Price negiotations were straight forward and took less than 30 minutes. When we picked up the vehicle several days later Shane spent over an hour with us going over vehicle details and introduced us to staff in the service department. Dealing with Shane and Nashua Audi was a real pleasant experience. More

The most pleasant experience we have had with a dealership. Friendly, professional, excellent service. Look forward to our next experience with Audi of Nashua. Would highly recommend this dealershi dealership. Friendly, professional, excellent service. Look forward to our next experience with Audi of Nashua. Would highly recommend this dealership for your next "hassle" free car buying. More

I had a very dissatisfying experience with this dealership. The people at this dealership appear to be incompetent and are not concerned about the customers experience and really did nothing to mak dealership. The people at this dealership appear to be incompetent and are not concerned about the customers experience and really did nothing to make up for my horrible experience. I gave this dealership a $1,000 deposit on 10/21/2011 to secure a Q5 for me and on 11/13/2011 they told me they could not find me a car and were willing to give me my money back. When we provided our deposit we were told they were going to re-configure one of their cars to the specifications we required. On November 4th 2011, the dealership informed us that they had modified the car incorrectly and not to our specifications, apparently an error by someone who has since left the dealership. They told us they would search for another car with the specifications we requested. They found one but it had additional options which they expected us to pay for, after some negotiation they agreed to cover the additional cost. They confirmed we were guaranteed to get this car, we asked numerous times to be sure. We visited the dealership on the 7th to get our car appraised for trade in and confirmed yet again that we were definitely going to get the car that was supposed to be coming in the week of Nov 21st. Then on Nov 12th a week before the care was due to arrive, they called us and informed us the other dealership had sold the car. I can only assume they were lying to us when they told us the car was definitely ours or the other dealership was lying to them. At that point we inquired as to whether they could guarantee our trade in value if another car was not going to be available for 2 more months since our car was depreciating each month when if we had gone to a competent dealership we could have had a car by Dec instead of Feb. The General Manager of sales informed me there was nothing else they could do for us and would be happy to refund our money. They didn't even try to suggest any alternative options or other Q5 configurations. This dealership was holding my money for a month with the agreement they would deliver a car to me in Dec and now I have wasted time and will have to wait an additional 2 months before I can get a car at another dealership during which time my car will continue to depreciate so I will financially lose out due to the incompetence of this dealership. I am extremely upset and disappointed in my experience with this dealership and I would not recommend them or advise anyone to work with them. I will certainly never do business with them again. More

Outstanding hussle-free car purchase. it is the second purchase we did in the dealership. Very friendly and knowlegeable stuff, price negotiations took less then 15 min. Very happy with purchase of new Q5 purchase we did in the dealership. Very friendly and knowlegeable stuff, price negotiations took less then 15 min. Very happy with purchase of new Q5. More

From my first contact with Audi of Nashua through email, everyone I was in contact with was professional and knowledgeable. I was interested in an Audi A5 Convertible and went in for a test drive arranged t everyone I was in contact with was professional and knowledgeable. I was interested in an Audi A5 Convertible and went in for a test drive arranged through Paula. When we arrived for the test drive, we were greeted by Drew and Shane. After test driving it, I knew this was the model I wanted. After some research and negotiations, I worked with Shane and Nick to come up with a price that we both would be satisfied with. I was able to get the extended warranty and Audi Care that other dealerships were unable to offer (for whatever reason). It was a win /win. Shane couldn't have made things easier. He is very easy to work with and prompt with getting answers to my questions. I usually keep my cars for 10+ years and hope I am as happy then as I am right now with my new Audi. I highly recommend Audi of Nashua to anyone who is looking for a dealership that appreciates your business and has a professional/knowledgeable staff. More

I had an excellent experience with Audi of Nashua. I have bought roughly 10 cars through other dealers so far, and this experience was up there with the best, if not the best. Shane, my salesman was exce bought roughly 10 cars through other dealers so far, and this experience was up there with the best, if not the best. Shane, my salesman was excellent from start to finish. He came in on his day off to deliver and explain the vehicle, and after hours, when Shane could not be there, both Nick and James treated me like I was their own customer. Great environment. I really trusted them and when we negotiated to points they couldn't afford to meet, I believed them completely and everyone is very happy. While taking delivery, I had mentioned where I was going for lunch, a restaurant a good few miles away, and 10 minutes after I ordered, Shane drives up with the garage remote I had left in my trade car. He certainly didn't have to do that, and it was greatly appreciated. More

From the moment we walked through the door at Audi of Nashua we had nothing sort of a wonderful car buying experience. Knowing very little about Audi's, I put my trust in the salesman to guide me. Wayne Nashua we had nothing sort of a wonderful car buying experience. Knowing very little about Audi's, I put my trust in the salesman to guide me. Wayne was extremely knowledgable and his passion for the Audi brand made it easy for him to explain everything in full detail leaving no questions unanswered. Everyone at the dealership was very pleasant and you can tell they take pride in what they do unlike some other dealerships. I would recommend Audi of Nashua to anyone. I look forward to going back for routine service knowing that my new investment will be in great hands and hopefully this wonderful Audi buying experience will lead to several more! More

I'm a three time buyer of certified pre-owned Audis at this dealerdhip. They send out a letter inviting their "special" customers to a big sales event recently. Among other things the letter promised spec this dealerdhip. They send out a letter inviting their "special" customers to a big sales event recently. Among other things the letter promised special financing, discounts on inventory, and high amounts for trade ins. I checked their certified pre-owned vehicles earlier on line and there were NO discounts given on their vechicles at the sales event. Ended up trying to be sold a new car as either or purchase or lease and was given a low ball offer on my trade, a late model Audi bought at their dealership. So much for rewarding a good customer for showing up at their "sale" event. Said no thanks to their offer and went across town to a dealership that showed the minute I drove in the yard they wanted my business. The folks at Sunnyside Acura are a great role model for how Audi of Nashua should treat any customer, especially a loyal existing one. The sales people including managers were too busy watching the Bruins game to be bothered with customers. Never again Audi of Nashua. More