Audi Nashua

Thanks Patrick! Purchased a Q5. Patrick Holland knew all the features of his vehicles impeccably. He very effectively builds rapport with the buyer and was a pleasure Purchased a Q5. Patrick Holland knew all the features of his vehicles impeccably. He very effectively builds rapport with the buyer and was a pleasure to work with. Patrick kept me informed about the status of my Q5 on its journey to Nashua and personally picked me up to bring me to the dealership to get it. As the former CEO of a large manufacturing business and a sales professional as well, I can recognize top notch salesmanship. Thank you Patrick. And Eric Kneidel nicely handled all the details and paperwork for my out-of-state registration, including receiving the plates. Thanks Audi of Nashua! More

Thank you Jude! Excellent Experience I recently purchased an Audi A5. Jude was thorough, clear and receptive to my questions and needs as a customer. I would not hesitate to work with A I recently purchased an Audi A5. Jude was thorough, clear and receptive to my questions and needs as a customer. I would not hesitate to work with Audi of Nashua in the future, and will certainly seek out Jude for a continued excellent experience. Thanks again! More

Awesome and easy buying experience I had been in the market for another Audi A8 so I got in touch with my previous salesperson Shane Weinberg, who I had purchased 2 vehicles from in the I had been in the market for another Audi A8 so I got in touch with my previous salesperson Shane Weinberg, who I had purchased 2 vehicles from in the past. I told him what I was looking for and said that there was no rush, just let me know when the right one comes in. Well, about a month and half went by and I get a call from Shane saying, "I just got in the perfect A8 for you". I went straight to the dealership that day after work and Shane had it all ready for me when I got there. He was right, It was the perfect car for me. It had everything I was looking for and then some, so I said "where do I sign"! I had a trade so Ryan went out to look it over. I keep my vehicles always looking "showroom ready" and Ryan agreed my trade could be put right out front for sale that night. They were right on mark with my trade and we worked out a good price for the A8. Shane brought me into the finance office to meet with Eric, who did the paperwork for the last 2 cars I purchased there. Eric was fantastic again and made everything super easy. Plus he was able to get me an awesome interest rate! Needless to say, I left that night in my new A8 and couldn't have been happier. I know when I'm ready again for my next Audi, Shane will be the first person I call! Always a great experience at this dealership! More

Dont buy from this dealership if you are from out of town Found a used car from this dealership on line. Tried to do most of the deal over the phone with my sales person, Gina. Once we came to terms on the Found a used car from this dealership on line. Tried to do most of the deal over the phone with my sales person, Gina. Once we came to terms on the price of car I gave them a $1,000 deposit over the phone and told them I would be there at 10:30 am the next day to pick up car. I had a three hour ride so I confirmed with Gina that the car would be ready for me to inspect and purchase. Again, since I had a three hour ride I requested and received a second confirmation that the car would be ready. Next day, I called at 9:00 to confirm with Gina, I was on my way and would be there at exactly 10:30. Again, I was assured the car would be ready for me. After arriving at exactly 10:30 Gina met me, introduced herself and then passed me off to another sales person, Lisa, that I had not spoken to before. I would not see Gina for the rest of my time at the dealership. When I asked Lisa where the car was, I got "the look" and I knew I was in trouble. Now let me be clear, it appeared to me that Lisa was thrown into a situation that was not of her doing and seemed to do what she could to do the right thing. She even followed up the next day and apologized for the terrible treatment I received. Unfortunately, after almost an hour of waiting, I decided I was not important enough to them and it might be time to leave. Understand my dilemma, I had already drove 3 hours to buy a car, asked a co-worker to drive with me so I could bring the car home, waited an hour to see the car and had a three hour ride home. Not a great position to be in. As I was working my way out the door I could hear the sales person Lisa asking the finance manager Erik to help her get the car and he responded "It's not my problem, I didn't drop the ball on this one" I am then approached by James who asks is there anything he can do to make this right. I suggest he do something about the $300 document fee that is overkill especially since I will have to handle my own sales tax and register my own car since I am out of state. Literally, they completed a bill of sale and assigned the title over to me which was about 2 pages to complete. After finally getting to inspect and drive the car, James proposes a $100 discount. That's what my time, my co-workers time and the frustration is worth. Really! Although it was obvious to me that they didn't care at all about me, I purchased the car. After paying in full, I asked Erik for both sets of keys that I was told was in their possession, I was informed they only had one key but they would reimburse me for a second one. Great, now I will have to take my time to get a key which I did. I spent an hour at another dealership to get the key. Finally, when I got home I noticed the tires on the car were badly worn even though I had inquired with the dealership and told by Gina the day before my arrival that the tires were in great shape and had to pass their full inspection. I probably should have noticed the tires, but with all the distraction and just wanting to get back home, I missed it. Bottom line, the dealership just didn't care. As I told them prior to my departure that day, we all make mistakes. The car wasn't ready. However, it's usually not the mistake that's the problem it's how one responds to the mistake that's the bigger issue. This dealership failed on how they responded miserably. More

Service I called Audi in the beginning of December asking for my car to be seen due to grinding brakes. I received a call back from Service stating that "ever I called Audi in the beginning of December asking for my car to be seen due to grinding brakes. I received a call back from Service stating that "everyone is calling" and it is "normal" to hear squeaking when the weather gets cold. We were having warmer weather at the time, and I replied that the brakes weren't squeaking, they were grinding. After much back and forth, she told me to "run it through a car wash" and if it was still making noise, drop by for someone to ride with me around the block to see if it needed service. I had just had a baby and was on maternity leave so I had my husband take the car for a car wash the following week. Still grinding. We used his car mostly for the holidays and then I had him call since I had a difficult go around the first time. My husband called and had the same experience. Service now said they "don't do" drive arounds to determine if service is needed (mind you he spoke to the same person I did) and that my brakes didn't need service because there was no indication they would need service at my 35000 mile service check up. Luckily my service light came on for my 45000 mile service so I had to take my car in. I told the woman I spoke to that time that I wanted my brakes looked at as well. They couldn't get me in with a loaner car until the following week. I then get a call from Audi telling me not only do I need back brakes and rotors, but front one's too. I was driving myself and my 4 month old daughter around on shot brakes for nearly two months and was brushed off by service twice. Now I have to pay 1700 for my brakes to be serviced, when I likely wouldn't have nearly as much damage if I wasn't driving around for two months further running my brakes into the ground. I really hope that this review gets looked at, as no one should have to go through an experience like that. In hindsight, I should have escalated after the first call, definitely after the second, and absolutely after having to pay for the brakes with only a 160 dollar discount. Honestly Audi-it's almost insulting. I also needed to have three tires replaced. I have only had my car a year and seven months and paid good money for it. I'm so disappointed in the service, or lack thereof, that I received and wish I chose a different brand car. So disappointing. More

Excellant I just purchased a Q5. Mark was very informative, gracious & respectfull with both my husband and I. He answered all of my questions, taking his time I just purchased a Q5. Mark was very informative, gracious & respectfull with both my husband and I. He answered all of my questions, taking his time to explain throughly. I was putting off the whole car buying ordeal because I don't like pushy salespeople. Mark made the whole experience very relaxed, not stressful at all. More

Excellent purchasing experience Joshua Phillips was very friendly, cordial, and offered to help us immediately after we arrived. He answered every question we had, and then some, an Joshua Phillips was very friendly, cordial, and offered to help us immediately after we arrived. He answered every question we had, and then some, and went on to explain many features and how they worked. He went the extra mile, exhibiting excellent people skills dealing with a rigid staff at our insurance company. He presented creative solutions to the problem that finally worked out. He called to keep us informed and made sure that we were satisfied. More

Excellent purchase My wife and I just purchased a Q5 this past week. Jude was knowledgeable and thoughtful during our experience and we are grateful. It was the most p My wife and I just purchased a Q5 this past week. Jude was knowledgeable and thoughtful during our experience and we are grateful. It was the most pleasant car buying we have had. More

Superb service and sales Recently decided to lease a new Audi A4 at Audi-Nashua. My 2010 A4 was running well and Audi-Nashua service continues to be excellent. But after no-pr Recently decided to lease a new Audi A4 at Audi-Nashua. My 2010 A4 was running well and Audi-Nashua service continues to be excellent. But after no-pressure discussions with multiple service and sales people at Audi of Nashua decided that the best use of my money was leasing a new 2015 Audi A4 and trading in my 2010 A4. Especially impressed with Danielle Rodriquez in sales who suggested the time might be right to trade and Tyler Jones in sales who found the right car for me. The whole transition into a new car was exceptionally smooth, the price was right, Josh gave me a nice walkthrough on the new features, the car is a pleasure to drive and I look forward to the service department keeping the car in peak condition as they did with my 2010 A4. More

Effortless Just purchased a CPO 2014 Audi Allroad and couldn't have had a better buying experience. Car buying is not something most of us look forward to but J Just purchased a CPO 2014 Audi Allroad and couldn't have had a better buying experience. Car buying is not something most of us look forward to but Jude Pearson made the process effortless. From the moment we met with Jude we were treated with courtesy and professionalism. If you're in the market for an Audi I would definitely recommend Audi of Nashua and Jude Pearson. More