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Audi Brooklyn
Brooklyn, NY
356 Reviews
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356 Reviews of Audi Brooklyn
February 27, 2016
BUYERS BEWARE Buyer Beware!!! I live in New Jersey, but I serve in the Military in North Carolina. I had contacted Audi Brooklyn over the phone to inquire about a Buyer Beware!!! I live in New Jersey, but I serve in the Military in North Carolina. I had contacted Audi Brooklyn over the phone to inquire about a car they had for sale. We agreed on the price for their car and my trade in, due to me being away. However, when I got to the dealer, they offered me less money for my trade. I agreed to the deal after Sales Manager Ali said he could not pay what we had agreed on because of my car being manual, but I made this clear to him over the phone. When it was time to meet with the Finance Agent, Dennis, the price was changed again. Dennis and Ali were telling me the price is more because of the tax credit I will get from trading in my car. I accused them of lying and taking me for a fool, I was ready to walk out. They agreed to change the price back on my trade, which was clear on the contract. The price on the new car purchase also looked higher, Dennis said not too worry, the numbers all add up. When I got home I reviewed the numbers. They charge me about a thousand dollars more on the new purchase. This was after checking taxes, fees and interest. They are scammers and I did get fooled by the service contract I signed. More
by seebass
Employees Worked With
David Tso, Dennis Yu, Ali
February 17, 2016
Deceptive fees and practices Bought used vehicle on 2/4/16. Drove 2 hrs to the dealership after agreeing to a final price. When I was presented the purchase documentation, the w Bought used vehicle on 2/4/16. Drove 2 hrs to the dealership after agreeing to a final price. When I was presented the purchase documentation, the was a inspection fee for $650 and a documentation fee of $350. When I complained to the used car manager that specifically negotiated the final price of the car, he apologized and offered me an Audi travel mug. I did not take the mug, but he would not remove the fees. It gets better! I also agreed to sell the dealership the car that I drove to the dealership for $22,500. All the paperwork was completed at the same time as the purchase documentation. I owned the car with no liens and signed over the title to Audi Brooklyn. I was told that a check would be sent to my home address for the $22,500. This is the first time I have sold a car to a dealer and not received a check on the spot. As of today 2/17, they have not sent a check! After numerous calls and emails to the dealer, the Finance Manager stated "that it does normally take 4-6 weeks for the check to be sent out". Stay away from their deceptive practices. I have filed complaints with NY Consumer Protection Agency, BBB and Audi USA. More
by Jersey
Employees Worked With
Monae and Mustafo
December 28, 2015
Customer Service I picked up a new A6 and the SIM card wasn't in the car. I contacted the dealership and Bianca was more than helpful. I would recommend them to anyone I picked up a new A6 and the SIM card wasn't in the car. I contacted the dealership and Bianca was more than helpful. I would recommend them to anyone looking for a dealership with top class customer service. (Something that is a forgotten art). More
by Rcallioras
Employees Worked With
Bianca Corporan
December 09, 2015
Price increases when u go to dealership After making appt. to see the car, the sales rep comes back and tells me the price is only good if I finance it since they have an online offer he did After making appt. to see the car, the sales rep comes back and tells me the price is only good if I finance it since they have an online offer he didn't know about. The car is in their lot for past 5 months and the same day when I go test drive, they have an offer.. I walked away... More
by Lexus is250
Employees Worked With
Will
November 20, 2015
Lack of Integrity. This dealership is simply dishonest. I’ve purchased new and pre owned cars over the years and have yet to come across a group of deceitful individual This dealership is simply dishonest. I’ve purchased new and pre owned cars over the years and have yet to come across a group of deceitful individuals like those at this dealership. Their only way of doing business is through deceptive practices. I would encourage anyone considering purchasing a new or used car from this dealership to strongly reconsider. More
by itsago
Employees Worked With
Ali
November 17, 2015
Installed non OEM parts that I purchased at the time of sale I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed t I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed to install it (these hitches require precise installation and sensor re-calibration). When I returned to have the work done, I found that the dealership used an after market/inferior tow hitch, used a wiring harness from AutoZone (the Audi OEM hitch has the harness integrated). The installation was not done by Audi, but some window tinting and alarm installer. The worst part of this is that the installer drilled into the tow hitch and used a couple of pieces of wood to secure the wiring harness to the tow arm. It is shameful how they tried to pull this off on such a nice car. I'm sure they get away with this a good percentage of the time, but they just happened to try and pull a fast one on the wrong person. I'm a lawyer so we'll see how this goes. Please note this is not a legal advertisement or legal advertising. I'm a consumer in this instance. More
by Daniel R.
Employees Worked With
Ali
August 01, 2015
Horrible service I made an appointment for three thing I wanted to get done on my car. 1. perform a fuel pump recall, 2. check for the noise coming from left front whe I made an appointment for three thing I wanted to get done on my car. 1. perform a fuel pump recall, 2. check for the noise coming from left front wheel, same concern at couple months back, 3. check headlight operation. I dropped the car off at 9 am and I knew I had to leave the car so all the services can be performed, I asked the service advisor Ertan Jusuf what time the dealership closed and if work will not be done same day will they work on the car on Saturday. The answer I got no they don't do that kind of work on Saturdays. Before I left service advisor told me that he will call me and keep me informed on progress. I didn't get a phone call the whole day from the dealership so I went to pick up my car at 5 30 pm since they close at 6 pm. when I showed up there service advisor was stunned to see me there and asked me why am I there. when I told the service advisor that I didn't hear nothing from him the whole day and that I came back to pick up the car, service advisor had nothing to say to me. Then I asked what was done to the car and he had no answer for me, he finally asked technician some information and I was told that They checked my car for recall and recall is not needed for my car. They found that left front tire was directional and it was put on wrong way And my headlights were not checked at all. Well one thing I can say is I ran a Toyota service department for 6 years and I know it takes 2 minutes to check the car if it needs a recall or not, its simple as putting a vin number in system and it will let you know does it qualify or not. Right after I left the dealership I went to another shop and took care of the tire problem and guess what the noise is still there, that's because it was not a tire noise it was a wheel bearing noise same as couple months ago and Audi Brooklyn dealership replaced my left front wheel bearing. And no work was don't on my lights, well thank a lot that's only a safety issue People please do not go to that service department, unless you are paying money for service they don't want to do any warranty work what so ever. Horrible service, I have a 2015 Audi A3 I should not have any problem like this More
by MichaelB
Employees Worked With
Ertan Jusuf
June 22, 2015
Totally ripped off by Brookly Audi and Vincent Pepe in sales Bought a mint 2011 Q7 and they delivered an extremely scratched up vehicle with more over 500 extra miles more than what was on the odometer statement Bought a mint 2011 Q7 and they delivered an extremely scratched up vehicle with more over 500 extra miles more than what was on the odometer statement They now have the car and my money as since I am out of state I am being taken advantage of. They will not even take my calls now and I am beyond frustrated. I now have to get a lawyer involved unfortunately.. they did agree to take it back but have not been in touch in weeks now leaving me totally hanging with no vehicle and out a lot of money! They were to deliver the vehicle in 2 weeks and it took 6 weeks. Been 2 months now and I have nothing. This is the most absurd transaction I have ever been associated with and am just so upset. I'll probably have to fly to NY to deal with these people which will just cost me more $ and time. I've called my lawyer today bc they refuse to make good on the completely bungled transaction. More
by JHCBLDR
Employees Worked With
Vincent Pepe and Leo manager
June 04, 2015
Brand new "Audi of Brooklyn".. First of all, I never take the time to write reviews, but my experience was so exceptional, that I felt I needed to do so. For anyone like me who had First of all, I never take the time to write reviews, but my experience was so exceptional, that I felt I needed to do so. For anyone like me who had a negative experience at Audi of Brooklyn PRIOR to the new owners taking over in 2013, need to go back and give it another chance (not sure why Q 5er's review was negative-try going to one of the other TriState dealers- good luck getting noticed in the waiting room, let alone getting great service). Under the new ownership, the Service Department has been completely revamped with a new Service Director (Steve Bylis--excellent) and many new and very knowledgeable service managers (Ertan Yusuf-Highly recommend). I had some serious problems with my car that that dated back from when I originally purchased the car from the "old" Audi of Brooklyn in 2013. The Service Director, Steve, went above and beyond over a period of weeks to insure that my car had all the repairs that it needed -- with many of them being covered by Audi of America (these repairs should have been completed & under warranty when I purchased my car--Steve worked tirelessly to 'prove my case' with Audi of America so the costs were covered). I highly recommend the Audi of Brooklyn Service Department-- not only for your Audi, but for any car that you drive. More
by TLC13
Employees Worked With
Steven "Steve" Bylis (Service Director) & Ertan Jusuf (Asst. Service Manager)
April 28, 2015
Communication breakdowns They do good work once you get the car in there but their customer relations are lacking. They never return any of my calls. They've dropped the bal They do good work once you get the car in there but their customer relations are lacking. They never return any of my calls. They've dropped the ball on a loaner car more than once. They are very eager to be more customer oriented but they just don't get customer service. I heard someone say recently that the worst thing about owning an Audi in Brooklyn is Brooklyn Audi. More
by Q 5er
Employees Worked With
N/A
