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Audi Brooklyn
Brooklyn, NY
354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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354 Reviews of Audi Brooklyn
October 24, 2016
One shot deal, no customer service Bought a slightly used A6, the day I left I thought the experience was decent and even thought about picking up an A4 few weeks later as my girlfriend Bought a slightly used A6, the day I left I thought the experience was decent and even thought about picking up an A4 few weeks later as my girlfriend is also planning on to purchase a car. The customer service ended there unfortunately, the car I got had a few scratch on front and rear bumpers, it is missing a key, and the badges in the rear trunk lid. The used car manager and sales rep promised it will all be taken care of and they will order the parts necessary to get it done. After the day I left all I heard was excuse on how busy they are and cannot get me the key, touch up paint, badges, etc. After almost a month the sales rep finally said they have the badge and touch up paint for me to pick up, I went over there found the badge they ripped off from another used car that was all scratched up and the touch up paint they probably got off dollar store and was contaminated with a different color, and of course managers are nowhere to be found. Key is still missing. What's even more amazing was as my temp plate was expiring and they did not provide the real plates, I called and ask they told me I owe them another $275 and they will hold my plates hostage until I paid, the finance personnel over charged me on the plates and I was told I am expecting a refund and now they come and ask for more $. They finally sent me the plates after I told them about the paperwork but still did not refund the amount I was overpaid. I thought about getting another car from them the day I left, now not only I will not be dealing with this place again I also discourage anyone purchase a car from them. They DO NOT keep their promises and it is a one shot deal. *EDIT* Dealership representative contacted me on 10/26/2016 and stated my concerns would be resolved. As of today 11/17/2016, no one has contacted me and responded to my requests. Looks like another empty promise. More
by srxowner
Employees Worked With
Nick Hernandez, Johnson Lin, and unknown mystery used car manager.
October 19, 2016
Ms Danielle Fallacaro is the best of the best I have and have been dealing with my Audi A5 car troubles with Ms Danielle Fallacaro from the Audi Brooklyn Service Center who is my Service adviser a I have and have been dealing with my Audi A5 car troubles with Ms Danielle Fallacaro from the Audi Brooklyn Service Center who is my Service adviser and would say that she is a awesome and great Service Adviser in any Audi Service Center. I think she should be promoted and assigned by Audi to teach and mentor other Service advisers in ti-state or New York area. I have known more then several service advisors. She is very welcoming and knows her job very well. Prior to he this I have met few Service Advisers in Audi Lynbrook. PLEASE DO NOT GO THEM FOR ANY CAR SERVICE. I WAS DEALING WITH OIL CUNSUMPTION CAR ISSUES WHICH AUDI LYNBROOK HAVE NO CLUE AND THEY STOLE THOUSANDS OF DOLLAR. THEY MADE A HOLE IN MY CAR. AFTER SUFFERING FOUR MONTHS, I TOOK THE CAR TO AUDI BROOKLYN AND IT IS ONLY MS DANIELLE WHO KNEW ABOUT ME CAR ISSUES AS SOON AS, I TOOK THE CAR TO AUDI BROOKLYN AND SHE WAS AWESOME. Audi is a great car. I think they use should follow the guidelines from Audi brooklyn Service center of how to treat their loyal customer. More
by SHYDER1980
Employees Worked With
Danielle Fallacaro
October 17, 2016
Great customer service I brought in my 2013 Q7 Audi to be service. My service consultant Ms D. Fallacaro was amazing. She was very understanding when I did reach out explain I brought in my 2013 Q7 Audi to be service. My service consultant Ms D. Fallacaro was amazing. She was very understanding when I did reach out explaining that at this moment I can't afford all the service. She then call me with the best news, saying that some of my service will be cover as a courtesy and wouldn't have to pay the full amount. She was very professional, understanding and give a great customer experience. I would highly recommend Ms D. Fallacaro More
by Zacsham04
Employees Worked With
Danielle Fallacaro
October 16, 2016
Very nice showroom and sales staff! I purchased a RS7 recently and I couldn't have chosen a better place for the ambience and knowledgeable staff! I am an Audi enthusiast and I found pe I purchased a RS7 recently and I couldn't have chosen a better place for the ambience and knowledgeable staff! I am an Audi enthusiast and I found people just like me working here. I'll be seing Audi Brooklyn soon for another vehicle. Thanks for the great service! More
by Babalu123
Employees Worked With
Monae, Will
October 12, 2016
Worst dealership ever! This place is horrible. They secretly over charge you and add things onto your contract. Then when you try to get this corrected, they tell you that t This place is horrible. They secretly over charge you and add things onto your contract. Then when you try to get this corrected, they tell you that they are working on it and everyone works together to conceal and cover up their faults and have you go around in circles until you give up. This place is terrible. The general manager Leo Menuzzo is never accessible, the sales manager Jared Varndore will lie and falsify information, to get you off the phone and Bianca Corporan tries to appease you, then disappears. More
by CarGirl
Employees Worked With
Leo Menuzzo, Jared Varndore, Bianca Corporan
September 27, 2016
Not pleasant I tried to purchase a cpo Audi and twice the price increased. I then called the sales manager to find out why the price increased and I was told that I tried to purchase a cpo Audi and twice the price increased. I then called the sales manager to find out why the price increased and I was told that if they sold the car at the advertised price they were losing money since I was paying cash so he made up different stories explaining why it was now more money. To top it off he told me he would rather hang on to the car than sell it for cash so he could charge more on the financing. Nice way of doing business ! More
by Buddy
Employees Worked With
Kim,Matt,
September 25, 2016
Best service!! Danielle and Ertan recently helped me servicing my s4 and they were REALLY helpful. I highly recommend them!!!they explained everything and didn't try Danielle and Ertan recently helped me servicing my s4 and they were REALLY helpful. I highly recommend them!!!they explained everything and didn't try to do unnecessary work on the car, best customer service experience thank you again !!! More
by Sanikidze
Employees Worked With
Danielle. Ertan
September 25, 2016
Best car buying experience! Bianca was my salesperson and i would give her 10 stars if there was an option to. She hands down met all my needs and answered all my questions. Bian Bianca was my salesperson and i would give her 10 stars if there was an option to. She hands down met all my needs and answered all my questions. Bianca made the car buying experience so much fun and made it such an easy process. Also, the business manager there Mustafa, was very knowledgeful and so friendly. He went through all the paperwork with me and explained all the details to me on the areas where i did not understand. The most important part, he had me in and out! I would highly reccomend anyone who is in the market for an Audi to go see them! Thank you guys again for making this car buying process such a wonderful and pleasant experience. More
by sKittle9!
Employees Worked With
Bianca Corporan, Moustafa Aly
September 21, 2016
GREATEST EXPERIENCE EVER!! As soon as I walked through those doors there at Audi Brooklyn, I felt comfortable knowing I made the right decision. The staff were very warm-hearted As soon as I walked through those doors there at Audi Brooklyn, I felt comfortable knowing I made the right decision. The staff were very warm-hearted, welcoming me with complimentary coffee and conversation. They perfectly understood why I chose the Audi brand. Needless to say, every car in there was exquisite. 👍🏽Looking forward to driving my new Car off the lot very soon!! More
by BrandonM916
Employees Worked With
Darryl Bernard, Ali
September 18, 2016
Agree with a lot of the negative experiences here Ended up not buying a A6 from this dealer (and even the car) mostly because of the negative feedback on this site. Not worth the discount that may be Ended up not buying a A6 from this dealer (and even the car) mostly because of the negative feedback on this site. Not worth the discount that may be offering. They are likely to drive themselves and the Audi brand to the ground. Because completing on price and not on truly honest service is simply foolish. I checked out vroom and beepi and can see that the traditional dealership are on their way to extinction unless they up the quality of sales people they hire. More
by Alex
Employees Worked With
Undisclosed
