Athens Dodge Chrysler Jeep RAM

Got approved! Bad overall service. I did not have that great of credit, and was shocked and thankful to be approved. Unfortunately I had no choice in the car selection because of my cre I did not have that great of credit, and was shocked and thankful to be approved. Unfortunately I had no choice in the car selection because of my credit. I was put into something that I was told I could trade in in a year after 1 year of good payments to get something I would like. Hated the color. But its a very nice suv. I was put in a used 2013 Journey SE. The car was filthy inside and out. I was told all they do when they receive a car is vacuum and wash. Nothing else. There were food smudges and crumbs galore. The Carfax stated that when the car was received at their dealership in December 2015... 10 months ago, but it had 5000 less miles on it. And owned by no one since. So I was unsure of how those miles were added sitting in a lot. I also was told the car had a 125 point inspection upon arrival... but as I looked over the vehicle, there were several leaves and debris in the air filter. It was dirty. I was promised a detail to clean up all of the food and smudges, but being the process took too long, they asked me to come back the next day. I would receive the detail, and a new filter. When I came back the next day... I arrived after a little after 1pm, and waited 3 hours for a simple air filter pop in and a cleaning. They provide coffee only. Getting the suv back took several employees to locate it, which as we walked around, not to my surprise, the detail crew was standing around in a circle goofing off (hopefully on break). But they had no idea where the suv was. My salesperson who was wonderful through all this was the one doing what he could to help find my car and try to make it right. I felt maybe because my credit, or purchasing used may have put me on the back burner or not as important list there as far as service to the customers. When I finally saw my car... nothing had changed but a car wash. It still hadn't been detailed. I was told that that's not what they do. So I waited over 3 hours for nothing. I could have put in the air filter myself in less than 5 minutes. I still had to go home and detail my new to me car from a dealership myself. I was very disappointed and fear going back for service at all. I miss Nissan. They make sure everything is done to the customers standard. And provide a full refreshments bar while you wait. And if anything goes wrong, they comp you the next visit or give you some kind of discount and apology. I received none of this from this dealership. Only had a great salesman Donald Bentley trying to make up for the companies lack of good customer service. After $800 down for a used car and $436 a month for a grand total of over $31,000.. I expected a little appreciation. They did what they could for me to make the sell, friendly etc. But after that.. it seemed it didn't matter anymore. Used car or not, poor credit or not, from their company-- I just expected way better. Thankful, but very disappointed. I may go back to Nissan dealership for them to work on my dodge... just seems smarter. Only positive to want to come back is the great service Donald Bentley provided not only to me, but my best friend Adam Rice who also made a purchase there couple days prior to me. He is the one that suggested Donald Bentley. And he definitely lived up to his referral. More

We love our 2016 dodge challenger rt shaker They are awesome. We where in and out in less than 2 hours with a detailed test drive. Johnny carnes is great .he had our paint touched up and was ver They are awesome. We where in and out in less than 2 hours with a detailed test drive. Johnny carnes is great .he had our paint touched up and was very helpful with every area of our deal.we will be back for our next vehicle. Thank u so much. John and Crystal Moyers More

Great experience Everyone was very courteous and fast, exactly what I expected. Everyone seemed to stick to a no BS policy, which is great. They had a pretty decent Everyone was very courteous and fast, exactly what I expected. Everyone seemed to stick to a no BS policy, which is great. They had a pretty decent selection of vehicles on the lot. More

Absolutely Wonderful Brian Douglas was absolutely wonderful with our car purchase. I would highly recommend him to friends and family to purchase a new or used car. Brian Douglas was absolutely wonderful with our car purchase. I would highly recommend him to friends and family to purchase a new or used car. More

2016 Dodge Journey I came in the dealership looking for a third row vehicle. Odds were against me since I just purchased a vehicle less than 6 months prior. Barb Blanc I came in the dealership looking for a third row vehicle. Odds were against me since I just purchased a vehicle less than 6 months prior. Barb Blanchard helped me find the perfect 2016 Dodge Journey iwith third row. It was only missing leather seats. Barb negotiated the deal with rebates that ate up my negative equity when she purchased my old vehicle, And better yet, she had leather seats put in after the deal was done. Labor Day weekend me and my family drove to Texas and back in comfort with that extra third row!! Thanks Barb!! More

Donald Bentley So pleased. I have never had a salesman work so hard to make sure they save you money and meet your criteria at the same time. Donald did everything t So pleased. I have never had a salesman work so hard to make sure they save you money and meet your criteria at the same time. Donald did everything to make our experience was as easy and flawless as possible. He's such an awesome guy. More

Awesome Sales team I am so happy that I came to Landmark Dodge of Athens. We went in just to look for our future truck wanted to ge I am so happy that I came to Landmark Dodge of Athens. We went in just to look for our future truck wanted to get correct specs for hauling a 5th wheel, We drove away that day with a 2016 Dodge Ram 3500, I was a chevy girl now I am a Dodge woman . Richard Freeman was very polite very informative and came threw on every promise he made in the deal, I am now in the process of trying to get my friends in need of a truck to come here , I also have to say we 1st went to Aiken Dodge in winder 1st and had no one help us after standing out in sun for over 30 minutes and I almost did not stop at Landmark due to that lack of service there. Once again I am so happy I did stop Richard greeted us in a very timely manner and made sure we was offered water and all the info he made sure he drove off in our 1st choice . Thank you so much for such a great salesman and we will be back and send our friends to you as well. Signed Loving my new Dodge Laura Lane i More

Pleasure and fast I was grateful with the quality service I received. Richard was a pleasant person who worked with me and made me feels comfortable. Thank you for gett I was grateful with the quality service I received. Richard was a pleasant person who worked with me and made me feels comfortable. Thank you for getting me approved and giving me a chance in my brand new dodge More

This place and this guy was phenomenal I love love love U will never ever find a better deal around even if I left the state I would come back here Im so happy these people don't want to screw u they want u U will never ever find a better deal around even if I left the state I would come back here Im so happy these people don't want to screw u they want u to be happy I love them like family More

Worst Experience Ever!! I purchased a car in March 2016 (2015 Kia Optima) from Landmark Athens Chrysler Jeep. In 1 1/2 months (May 2016)the car stopped on me. I was informed I purchased a car in March 2016 (2015 Kia Optima) from Landmark Athens Chrysler Jeep. In 1 1/2 months (May 2016)the car stopped on me. I was informed by them that it needed a new motor. They said they would replace it with a new one. They told me they sent it to Kia of Morrow, GA. They kept the car up to 1 month. They provided me with a rental. When I got my car back it was working for 1 month and it stopped on me again (July 3, 2016). I had relocated to the Savannah, GA area during this time. The car was taken to Kia of Savannah thinking the warranty would take care of the car again. I found out the Landmark Athens dealer never put the car in service for a new engine but did patch work to give me the car back. The warranty company had provided the necessary repair to the dealer but the dealer didn't do what they were required to do. The warranty company and the Kia dealer both stated the Landmark dealer is responsible for repairs. They denied it and said they would not do it. Upon getting legal consultation and notifying them of this they decided to admit they would take care of the repairs and were informed of the amount by Kia of Savannah. It took 7 weeks for them to finally agree to repairs. Once repairs was made (Aug. 23, 2016) the Kia of Savannah was awaiting the labor cost (they were only provided the motor). The Service Manager Mike Goodman in Athens contacted me and said I was responsible for the labor fees. Keep in mind he informed me and Kia of Savannah prior to them servicing the car that they would take care of the bill of labor of $1500.00. I have made over 100's of phone calls to the Landmark dealership and they have contacted me and my mom of only about 5 times indicating that they would take care of the job and they have failed to do so. Kia of Savannah and the warranty company are both aware of this situation as they have sympathized with me and their hands were tied. I have contacted the GM of Landmark who seemed to be cooperative a few times but also gave me the run around. They are trying to require me to pay the fees when it is their fault because it is still under warranty and they basically did other things. I was asking that they pay me $75 for each week that I had to ask for a ride to and from work which equals 7 weeks of a total of $525 and that they pay the labor fee for the Kia of Savannah to perform the work that the dealer (Landmark) was supposed to have done the first time. They are unprofessional by not answering phone calls, returning phone calls, and passing the responsibility to others. The only way they began to return calls is by indicating you are taking legal action. I have asked for information to speak to the owner Mr. Mike Baloney or Fred Baloney and no one will give me the information to try and resolve this matter. I'm currently seeking legal actions, as well as trying to get the word out on the news , Better Business Bureau, and as many people I can. More