Arrigo CDJR Sawgrass - Service Center

I went for oil change and door trim to be fixed, they tried to fix the trim but wasn’t fixed, had to return the truck to get it right, also they forgot to check my truck fluids cause as soon I got home m tried to fix the trim but wasn’t fixed, had to return the truck to get it right, also they forgot to check my truck fluids cause as soon I got home my light came on for windshield fluid low !!! Very disappointed, not sure if they have a check list but they should so they don’t forget to fixed things or add fluids. First service hopefully next time it goes better More

Great car selection and service options with helpful staff. Easy to book an appointment and services staff. Easy to book an appointment and services More

First oil change and tire rotation. Inspection video shared real time was a nice perk. Inspection video shared real time was a nice perk. More

He was Great and hepful he asked me everything that I needed I couldn’t have asked for a better helper needed I couldn’t have asked for a better helper More

Unfortunately vehicle still isn’t fully repaired from original ticket. Had the van in there at least three times for the same issue. The service manager, Jay, said he would look into. Heard from him very original ticket. Had the van in there at least three times for the same issue. The service manager, Jay, said he would look into. Heard from him very briefly. When I text him several times thereafter, not once did I get a response back. Service tech or techs seem to have trouble with troubleshooting A/C system as the issue is still not fully resolved. Nick McAnderson has been as helpful as he can be. He is not the tech nor the service manager who does not respond back to customers, so this is not his fault. He has done as good as a job as he can do trying to get my vehicle back to me. Extremely disappointing. I would give zero stars, but Nick’s name is on the survey. I would like for someone to contact me back that is in a higher position than a service manager, because this can’t go unnoticed. More

Went above and beyond to service my car and put me in a car rental for the days it was being serviced car rental for the days it was being serviced More

Rich is always very helpful and communicative at every visit. He’s the only reason I still use the sawgrass location. visit. He’s the only reason I still use the sawgrass location. More

Replied 3 times to this request already. Fix your system or replace it. Terrible service, especially for a 20 year loyal customer. 2.5 hours for an “ Express Oil Change “ when shop was not b Fix your system or replace it. Terrible service, especially for a 20 year loyal customer. 2.5 hours for an “ Express Oil Change “ when shop was not busy. No response on Multi point inspection, no video, no return of 4 phone calls to request follow up in ongoing issues for windshield washer fluid pump and voice command for phone calls. Very disappointed. Not returning to this dealership. More

Unorganized, hot mess, pulled up no one came to me had to get out and find someone to help me!! had an appointment told one hour, got the video car was done at 3:55 at 4:45 still could not find Richard, car get out and find someone to help me!! had an appointment told one hour, got the video car was done at 3:55 at 4:45 still could not find Richard, car sitting out front.. finally found someone to give me my keys.. they said Richard would email receipt (STILL NO RECEIPT) opened my car and it was full of Trash no one took out the paper or plastic just thrown on passenger seat and I have pictures which I posted to google!! No customer service so sad!! More

Amazing parts and service. Will definitely recommend to friends and family. Got a great price on a Gladiator too! Will definitely recommend to friends and family. Got a great price on a Gladiator too! More