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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,317 Reviews
Call Service Center (847) 481-0533

1,317 Reviews of Arlington Heights Ford - Service Center

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August 23, 2024

I love Arlington Heights Ford. They have the best service department and management department in the area! More

by Justin Lutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you love Arlington Heights Ford. Our team works hard to provide the best service and management for our customers. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 16, 2024

My car was in for a recall service. Justin kept me apprised of the work being done, He was professional and courteous. As soon as my car was ready for pick up, he promptly called me. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Arlington Heights Ford responded

Thank you, Barb, for your wonderful review! We're thrilled to hear about your positive experience with Justin during your recall service. Keeping our customers informed and providing professional service is a priority for us at Arlington Heights Ford. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

August 15, 2024

Exceptional customer care and quality service. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. More

by Roni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear about your exceptional experience with Arlington Heights Ford and appreciate your praise for Justin. Our team is dedicated to providing quality service, and it's wonderful to know that Justin made such a positive impact. We look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

August 15, 2024

John Burzawa was very professional and was able to get my car back to me as promised. More

by mkc driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Arlington Heights Ford responded

Thank you for the wonderful review! We're thrilled to hear that John provided you with professional service and was able to return your car as promised. Your satisfaction is our top priority at Arlington Heights Ford. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 13, 2024

Service was prompt and accurate. Changed appointment to a mobile service a day earlier than was scheduled. Mobile service was excellent. More

by rjerspamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, mobile service technician
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Aug 14, 2024 -

Arlington Heights Ford responded

Thank you so much for your generous review! We're thrilled to hear that your mobile service experience with Arlington Heights Ford was prompt and accurate. Our team strives to provide excellent service, and we appreciate your recognition of their efforts. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 11, 2024

Thanks for the follow up, quick service and notification of any issues. Glad for the car wash too. More

by kih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you appreciated our quick service and communication regarding any issues. It's always our pleasure to provide a complimentary car wash as well. We look forward to seeing you again at Arlington Heights Ford! Sincerely, The Team at Arlington Heights Ford

August 10, 2024

Excellent dealership, to the point, they get you in and out, done and completely satisfied. More

by dave1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We truly appreciate your kind words about Arlington Heights Ford and are thrilled to hear that you felt satisfied with our service. Our goal is to make the process as efficient and enjoyable as possible. We hope to see you again for your next visit! Sincerely, The Team at Arlington Heights Ford

August 08, 2024

I really appreciate the diligence and follow up from service adviser John Burzawa and the technicians who have worked on my 2014 Mustang. They have tried hard to find the source of the car's intermitten More

by JaMal
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate your feedback, and we're glad to hear that John and our technicians have provided excellent service for your 2014 Mustang. It's wonderful to know that our communication has met your expectations. Thank you for recommending Arlington Heights Ford, and we look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

August 07, 2024

Arlington Heights Ford has been my automobile dealer for over thirty years. The Service Department is top tier. More

by phutch877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate your loyalty to Arlington Heights Ford over the past thirty years. It's wonderful to hear that you find our Service Department to be top tier. We look forward to continuing to serve you for many more years to come! Sincerely, The Team at Arlington Heights Ford

July 30, 2024

Nicole handled my service issues very quickly and completely and I was in and out in an hour More

by sdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Rivera
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