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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,353 Reviews

1,353 Reviews of Arlington Heights Ford - Service Center

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December 09, 2021

Ford was very helpful when I mentioned that my husband had an early appointment and I needed to leave asap. They went above and beyond to make that possible. More

by ccirillo1004
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

December 07, 2021

Jesus (salesman) and Anthony V. (services advisor) are two amazing team members and part of the reason we continue to visit AH Ford. Jesus has always treated us with compassion and understanding when purc More

by amandakobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Dec 09, 2021 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

December 06, 2021

As always AH Ford in Arlington Heights never fails to provide quality service throughout the entire establishment, took my 2019 Escape in for service and it was exceptional, friendly and fast. definitely More

by pdrubi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Tony Guido
Dec 09, 2021 -

Arlington Heights Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Arlington Heights Ford Team

December 04, 2021

Fast and easy, everyone was polite and answered any questions I had, I will definitely come back More

by Stanley.ciupka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Arlington Heights Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Arlington Heights Ford Team

December 03, 2021

Got my Ford serviced today. Tony Velasco was great, he made me feel welcome and we talked about all that my car needed for the routine maintenance, and gave me some tips for saving money. It's typical of More

by AlanB96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Dec 08, 2021 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

December 02, 2021

Great customer service by Mike. The way he handled the non-mask-wearing customer was brilliant. Thanks. More

by slj123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Arlington Heights Ford responded

Thank you for your great review! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, The Arlington Heights Ford Team

December 01, 2021

Really fast service ! Great people working here ! Awesome experience , Thank you Mike Waddle and Arlington heights ford team ! More

by Yousof33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

November 30, 2021

Excellent service with excellent knowledge of automobile service handled in an excellent and professional manner and always courteous More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

November 30, 2021

Trevor was very helpful and efficient. I am always impressed and appreciative of the service I receive at Arlington Heights Ford - I have 2 Ford Fusions, my 2012 has over 106K miles and works great!! More

by ohlala5233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Omstead
Dec 01, 2021 -

Arlington Heights Ford responded

Thanks for your outstanding review! We're very happy to hear that Trevor was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

November 27, 2021

10/10! Brought my Focus in for new tires and to be detailed! Came out looking like a new vehicle! So impressed! More

by Eva P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Arlington Heights Ford responded

Eva, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

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