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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,347 Reviews

1,347 Reviews of Arlington Heights Ford - Service Center

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January 12, 2022

My light was on that the " tire pressure was low" so took my car in for service. Everything was done within the hour ..even an oil change for discounted rate! So great that they always take care of me & make More

by Kyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Jan 14, 2022 -

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

January 11, 2022

Excellent customer service was provided by Anthony and the entire team at Arlington Heights Ford. More

by rick.korte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Jan 14, 2022 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

January 10, 2022

was not completely done what I wanted I said about wheel balances which has not been done More

by grconstruction22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lou Alfano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Arlington Heights Ford responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Arlington Heights Ford Team

Jan 13, 2022 -

grconstruction22 responded

it ran quite smoothly, but what I ordered was not done

January 07, 2022

Trevor is extremely helpful and patient. He is handling my situation with bad tires and rims. Actually whenever I come into your service department- I am always treated with the best service in the field!! More

by Mychild2631
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark in parts, Trevor Omstead
Jan 12, 2022 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

January 06, 2022

I always receive polite and timely service. Very satisfied. I will continue to bring my car here for future services. More

by vml73138
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Arlington Heights Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Arlington Heights Ford Team

January 05, 2022

Very professional staff, I would definitely recommend this place for future car services. Came in for an oil change and they were pretty fast at it. More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Arlington Heights Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Arlington Heights Ford Team

January 02, 2022

Victor did a great job keeping me informed on the status of my repair as well as walking me through the work that need to be done. More

by gcardelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Arlington Heights Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Arlington Heights Ford Team

December 31, 2021

Got a recall notice on my 2020 Escape and AH Ford took me the next day to fix it. I was in and out in under an hour. More

by tonyzoia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Arlington Heights Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Arlington Heights Ford Team

December 28, 2021

They were able to take me even though I didn't have an appointment. Tony Velasco sat down with me and explained in detail everything they found. He was also able to find me some internet coupons that he More

by Alan D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Dec 30, 2021 -

Arlington Heights Ford responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Arlington Heights Ford Team

December 21, 2021

I would not take my truck anywhere else to be worked on, I trust them, Best Mechanics in the business Thank You Very Much Happy Holidays To You All More

by CHRISSIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

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