Arlington Heights Ford - Service Center

Mike did a great job of taking care of my several problems. I would suggest him in the future. problems. I would suggest him in the future. More

My Ford dealership of choice. Kevin provided professional service, communicated throughout the repair process and handled the extended warranty. Kevin provided professional service, communicated throughout the repair process and handled the extended warranty. More

I'm a new Ford owner and this was my first time to dealer for my oil change. The staff was easy to work with. The service department was really busy so it took a bit long for an oil change, tore rotation and for my oil change. The staff was easy to work with. The service department was really busy so it took a bit long for an oil change, tore rotation and alignment. But in the end my service was completed and Anthony made sure I was taken care when we were all done. More

Great service --competitive price. Got me in last minute and the work was completed within the hour and the work was completed within the hour More

Service Dept., as always, did a great job on my repair issues. Pleasant to work with and got the repair done in good order... issues. Pleasant to work with and got the repair done in good order... More

Jerry has always been honest, upfront, and helpful. When you deal with Jerry, you know he is not going to run up your bill unnecessarily. A wonderful example of how every service department should be run. you deal with Jerry, you know he is not going to run up your bill unnecessarily. A wonderful example of how every service department should be run. Kelly Rudnick More

In all the experience was good. It wound up that the only thing wrong was a $5 fuse however it cost almost $175 they could of giving some kind of break the only reason I went to the dealership was I had a wa thing wrong was a $5 fuse however it cost almost $175 they could of giving some kind of break the only reason I went to the dealership was I had a warranty or so I thought. It wound up it's more.like insurance I was responsible for the first $200 More

Good appointment availability and then timely in meeting that commitment. Respectful and polite to customers - much appreciated. that commitment. Respectful and polite to customers - much appreciated. More

Always fast and efficient.Thanks for checking in on me Always fast and efficient. Thanks for checking in on me as well . Take care frank Always fast and efficient. Thanks for checking in on me as well . Take care frank More

When my Ford was analyzed, I was told it needed a fuel injector. O.K... It was also recommended to me that I should get a tune up, spark plugs etc. because the car was getting up there in milage. Im at 68 injector. O.K... It was also recommended to me that I should get a tune up, spark plugs etc. because the car was getting up there in milage. Im at 68,000 miles. I asked the service writer what Ford recommends for spark plugs. He said 60,000 miles. I asked,, are you sure its not 100,000 miles. , and he emphatically replied "60,000". Thats all he said. I believed him. Now I look at my owners manual and it does not say 60,000, it says 100,000. How can he not know this. Was he overly zealous in his duties? c.c. to J.D.Powers.com More