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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,347 Reviews

1,347 Reviews of Arlington Heights Ford - Service Center

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March 26, 2022

Car should be ready when you call, cause I felt bad if I going back ? More

by ednawill567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

ednawill567 responded

When u call to ready to pick car shld. Test first, i hate to coming back cause the dash board appeared the same problem.

March 25, 2022

Victor is always helpful and ready to answer all questions. I was happy with my service. More

by alphageocon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 24, 2022

Thanks Kevin for your help as my service advisor. Everything was quick and efficient and you kept me updated on the progress. I will use Arlington Heights Ford in the future! More

by Rwd706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
Mar 29, 2022 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 23, 2022

Great service from Victor Took care of my recall and Headlamp. Also finished Ahead of time More

by Michlpav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 22, 2022

Mike Waddle is a great person to work with every time I need my vehicle serviced. I enjoy my visit, even the waiting room. Best of all, I get to visit the showroom and look at whatever they have on hand. l More

by jarhead209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Arlington Heights Ford responded

Hi jarhead209 and thank you for your kind words. We are very happy to hear that Mike was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

March 22, 2022

Great Service for many years. Service manager Jerry is great! Just had my SUV there and as usual fast professional service. It is main reason I keep buying my vehicles there. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco, Kevin Juarez, Trevor Omstead, Katie Santille
Mar 25, 2022 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 19, 2022

I had an oil leak and the Ford service center at another location couldn’t find the source but the Ford service center at Arlington Hts could. In addition Tony was wonderful and helpful. He kept me updated More

by Hong V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

March 17, 2022

Clean, professional and courteous. Made me feel like my patronage was appreciated. I will return. More

by randy54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 17, 2022

Very pleased with service and the explanation of what was needed. Staff was very friendly and accommodating. More

by Bkmai9360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Mar 23, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 15, 2022

Great job by AH Ford and Mike Waddle as always. No where else to go for a new Ford or Fors Swervice. More

by ATHOMASHOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

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