Arlington Heights Ford - Service Center

I would recommend Anthony Velasco because he is one of the only people in 30 years of being a customer at this dealership who made me feel like a valued customer. And, while I've never interacted with the the only people in 30 years of being a customer at this dealership who made me feel like a valued customer. And, while I've never interacted with the people who actually have done the work on my car, I will say that they seem to be pretty good. Thus, based on my experiences over the years, I am giving 4 stars for the service center and 5 for Anthony. I am giving 4 stars rather than 3 for the service center is because I am hoping that my latest experience is a sign of a positive shift at this dealership. If more of the customer facing people both in the service center and at this dealership in general would treat customers with the friendliness, appreciation, and empathy that Anthony showed, I'd feel much better about recommending this dealership and its service dept and giving it a higher rating. More

Provided great service, and received car back when promised, personal all very helpful and experianced, and knowledgable, good experience promised, personal all very helpful and experianced, and knowledgable, good experience More

I think this dealership offers good service at a decent price. The service advisor was very helpful. price. The service advisor was very helpful. More

Anthony Velasco was always positive, happy, and friendly, all the while dealing with a difficult warranty situation with our car. I appreciate his work to straighten everything out, his communication with us all the while dealing with a difficult warranty situation with our car. I appreciate his work to straighten everything out, his communication with us on the status, and his positive attitude. Excellent customer service! More

Worked with Mike Waddle, service manager, he addressed and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! More

Fast, very polite extremely good service and friendly. I have pull highly recommend AH ford to anyone I have pull highly recommend AH ford to anyone More

Tony helped me today with my service,He greeted me and got my car serviced as swiftly as he could. got my car serviced as swiftly as he could. More

I brought my car in for unknown noises in the rear end and brakes. Anthony Velasco and his team were great; they diagnosed and fixed only what was required. and brakes. Anthony Velasco and his team were great; they diagnosed and fixed only what was required. More

Ikram was very helpful today as my car was serviced and kept me informed through the process. kept me informed through the process. More

Always treated us like Family for 30 years, always know my problems will be solved and questions answered. my problems will be solved and questions answered. More