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Arlington Heights Ford - Service Center
Arlington Heights, IL
1,341 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,341 Reviews of Arlington Heights Ford - Service Center
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August 10, 2022
The service was perfect, all answers were fully given, all problems were hopefully solved. Thank you very much Victor all problems were hopefully solved. Thank you very much Victor More
by iyastreb
Employees Worked With
August 07, 2022
I asked if they would do me a favor and without hesitation they said yes. hesitation they said yes. More
by Caj1173
Employees Worked With
August 05, 2022
I would recommend Anthony Velasco because he is one of the only people in 30 years of being a customer at this dealership who made me feel like a valued customer. And, while I've never interacted with the the only people in 30 years of being a customer at this dealership who made me feel like a valued customer. And, while I've never interacted with the people who actually have done the work on my car, I will say that they seem to be pretty good. Thus, based on my experiences over the years, I am giving 4 stars for the service center and 5 for Anthony. I am giving 4 stars rather than 3 for the service center is because I am hoping that my latest experience is a sign of a positive shift at this dealership. If more of the customer facing people both in the service center and at this dealership in general would treat customers with the friendliness, appreciation, and empathy that Anthony showed, I'd feel much better about recommending this dealership and its service dept and giving it a higher rating. More
by jszumal
Employees Worked With
The person who answered the phone and handled the payment for the work done on my car was also very friendly and helpful., Anthony Velasco
August 03, 2022
Provided great service, and received car back when promised, personal all very helpful and experianced, and knowledgable, good experience promised, personal all very helpful and experianced, and knowledgable, good experience More
by Jbmedserv
August 01, 2022
I think this dealership offers good service at a decent price. The service advisor was very helpful. price. The service advisor was very helpful. More
by paladin085
Employees Worked With
July 29, 2022
Worked with Mike Waddle, service manager, he addressed and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! More
by Greg
Employees Worked With
July 29, 2022
Anthony Velasco was always positive, happy, and friendly, all the while dealing with a difficult warranty situation with our car. I appreciate his work to straighten everything out, his communication with us all the while dealing with a difficult warranty situation with our car. I appreciate his work to straighten everything out, his communication with us on the status, and his positive attitude. Excellent customer service! More
by kdueball
Employees Worked With
Anthony Velasco
July 25, 2022
Fast, very polite extremely good service and friendly. I have pull highly recommend AH ford to anyone I have pull highly recommend AH ford to anyone More
by Amodeoconstruction
July 20, 2022
I brought my car in for unknown noises in the rear end and brakes. Anthony Velasco and his team were great; they diagnosed and fixed only what was required. and brakes. Anthony Velasco and his team were great; they diagnosed and fixed only what was required. More
by dwberkow
Employees Worked With
Anthony Velasco
