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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,268 Reviews
Call Service Center (847) 481-0533

1,268 Reviews of Arlington Heights Ford - Service Center

Sort by
August 03, 2022

Provided great service, and received car back when promised, personal all very helpful and experianced, and knowledgable, good experience More

by Jbmedserv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

August 01, 2022

I think this dealership offers good service at a decent price. The service advisor was very helpful. More

by paladin085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2022 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

July 29, 2022

Worked with Mike Waddle, service manager, he addressed and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2022 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

July 29, 2022

Anthony Velasco was always positive, happy, and friendly, all the while dealing with a difficult warranty situation with our car. I appreciate his work to straighten everything out, his communication with us More

by kdueball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Report | Print
Aug 03, 2022 -

Arlington Heights Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Anthony and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Arlington Heights Ford Team

July 25, 2022

Fast, very polite extremely good service and friendly. I have pull highly recommend AH ford to anyone More

by Amodeoconstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Report | Print
Jul 28, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

July 21, 2022

Tony helped me today with my service,He greeted me and got my car serviced as swiftly as he could. More

by Ckuhns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Report | Print
Jul 26, 2022 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

July 20, 2022

I brought my car in for unknown noises in the rear end and brakes. Anthony Velasco and his team were great; they diagnosed and fixed only what was required. More

by dwberkow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Report | Print
Jul 22, 2022 -

Arlington Heights Ford responded

Hi, and thank you for your kind words. We are very happy to hear that Anthony and the team were so attentive during your visit to our dealership and that he gave you some insight on your issue! Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

July 18, 2022

Always treated us like Family for 30 years, always know my problems will be solved and questions answered. More

by fishingxxwalleye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2022 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

July 18, 2022

Ikram was very helpful today as my car was serviced and kept me informed through the process. More

by padb411
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ikram
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Jul 21, 2022 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

July 16, 2022

Arlington Heights Ford's service department is fantastic. The customer service of Mr. Mike Waddle in particular went above and beyond! His patience, kindness, and honest explanation of our car's issues wa More

by kursin896
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2022 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

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