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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews

1,289 Reviews of Arlington Heights Ford - Service Center

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August 29, 2024

Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best More

by RedST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Metling
Sep 04, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate you taking the time to share your positive experience at Arlington Heights Ford. It's wonderful to hear that our service advisors have made a lasting impression with their friendliness and professionalism. We pride ourselves on maintaining high standards, and it’s great to know that your vehicle is always returned to you in top condition. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 23, 2024

I love Arlington Heights Ford. They have the best service department and management department in the area! More

by Justin Lutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you love Arlington Heights Ford. Our team works hard to provide the best service and management for our customers. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 23, 2024

Always fast, excellent service. I never worry about my car when i bring it here, they always make sure i am well taken care of. More

by Jen M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate your trust in Arlington Heights Ford and are glad to hear that you consistently receive excellent service. It’s our goal to ensure you feel well taken care of every time you visit. We look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

August 16, 2024

My car was in for a recall service. Justin kept me apprised of the work being done, He was professional and courteous. As soon as my car was ready for pick up, he promptly called me. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Arlington Heights Ford responded

Thank you, Barb, for your wonderful review! We're thrilled to hear about your positive experience with Justin during your recall service. Keeping our customers informed and providing professional service is a priority for us at Arlington Heights Ford. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

August 15, 2024

John Burzawa was very professional and was able to get my car back to me as promised. More

by mkz driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Arlington Heights Ford responded

Thank you for the wonderful review! We're thrilled to hear that John provided you with professional service and was able to return your car as promised. Your satisfaction is our top priority at Arlington Heights Ford. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 15, 2024

Exceptional customer care and quality service. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. More

by Roni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear about your exceptional experience with Arlington Heights Ford and appreciate your praise for Justin. Our team is dedicated to providing quality service, and it's wonderful to know that Justin made such a positive impact. We look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

August 13, 2024

Service was prompt and accurate. Changed appointment to a mobile service a day earlier than was scheduled. Mobile service was excellent. More

by rjerspamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, mobile service technician
Aug 14, 2024 -

Arlington Heights Ford responded

Thank you so much for your generous review! We're thrilled to hear that your mobile service experience with Arlington Heights Ford was prompt and accurate. Our team strives to provide excellent service, and we appreciate your recognition of their efforts. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 11, 2024

Thanks for the follow up, quick service and notification of any issues. Glad for the car wash too. More

by kih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you appreciated our quick service and communication regarding any issues. It's always our pleasure to provide a complimentary car wash as well. We look forward to seeing you again at Arlington Heights Ford! Sincerely, The Team at Arlington Heights Ford

August 10, 2024

Excellent dealership, to the point, they get you in and out, done and completely satisfied. More

by dave1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We truly appreciate your kind words about Arlington Heights Ford and are thrilled to hear that you felt satisfied with our service. Our goal is to make the process as efficient and enjoyable as possible. We hope to see you again for your next visit! Sincerely, The Team at Arlington Heights Ford

August 08, 2024

I really appreciate the diligence and follow up from service adviser John Burzawa and the technicians who have worked on my 2014 Mustang. They have tried hard to find the source of the car's intermitten More

by JaMal
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate your feedback, and we're glad to hear that John and our technicians have provided excellent service for your 2014 Mustang. It's wonderful to know that our communication has met your expectations. Thank you for recommending Arlington Heights Ford, and we look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

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