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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,343 Reviews

1,343 Reviews of Arlington Heights Ford - Service Center

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January 18, 2025

They were very fast when it camd to my oil change and it was much easier than last time when I came. More

by Liviu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

I bought my past car from this dealership and based cooperation at that time I have continued to their services. More

by I am him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MIKE WADDLE
January 16, 2025

They were great. I had a dash warning about my tire - and a possible leak. I drove right over. Mike took the car in and fixed the tire very quickly. They are very pro More

by laura.figaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie
January 16, 2025

I brought my 2018 Fusion in for an oil change. I was told I needed a new battery. I was reluctant but that evening I called Mike Waddle and spoke to him about it. After some reassurance from hi More

by maryh1433
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Mike W always does a great job taking care of maintenance needs. He is always friendly & helpful as is everyone I encounter. More

by Iahawkeye1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Ano was thorough, courteous, prompt, and he went above and beyond to accommodate my needs and work schedule. Very satisfied! More

by Ros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ano
January 08, 2025

Service was quick and courteous. Appointment set up was immediate. Explained the service well and check out was a breeze. More

by macmccaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I had an excellent experience with the Service Department at Arlington Heights Ford. I admit to not being the easiest customer to deal with at the time, however, John Burzawa handled the situation with excep More

by dash95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Jerry and Mike in the service department are the reason I have purchased 6 Fords from AH Ford More

by irisheyes43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that Jerry and Mike in the Service Department have played such a key role in your decision to purchase six Fords from Arlington Heights Ford. We appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, The Team at Arlington Heights Ford

December 24, 2024

The used car selection is pretty decent, and the service/ repair department is usually very good More

by Bikrchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your review! We appreciate your feedback on our used car selection and our service/repair department. It's great to hear that you had a positive experience with Arlington Heights Ford. We look forward to seeing you again soon!

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