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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,347 Reviews
Call Service Center (847) 481-0533

1,347 Reviews of Arlington Heights Ford - Service Center

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February 18, 2023

Mike Waddle was nice. Explained what work was needed. Very helpful and patient. Always enjoy having him work with me. More

by gnowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

February 17, 2023

Great customer service. I have used them multiple times and would happily go back for all my Ford services. More

by john.z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

February 16, 2023

Arlington Ford saved me from a big problem, I'm having a Shelby GT500 delivered from out of state and a snow storm is coming. I asked them if the truck can drop the car off for storage at their dealership u More

by Mark
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCarty
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Feb 21, 2023 -

Arlington Heights Ford responded

Mark, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

February 15, 2023

Mr. Waddle was very helpful when working with this dealership. Kept me up to date on progress of work being done on vehicle. I would recommend this dealership. More

by nmackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Arlington Heights Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Arlington Heights Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Arlington Heights Ford Team

February 13, 2023

Friendly with good communication and nice waiting area. Jessica came out to meet me since e spoke a week earlier about my car's needs. She made me feel good and want to come back in the future More

by linmaree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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Feb 16, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

February 11, 2023

I was treated with respect and professionalism by my service manager. Mike Waddle. I would go to Arlington Heights Ford again. More

by Maanzelone
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Arlington Heights Ford responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Arlington Heights Ford Team

February 10, 2023

Came in for maintenance, took care of a recall while we were there. Tony got us in and out without delay. Thanks, More

by Salmoncaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Report | Print
Feb 14, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

February 10, 2023

Great attention, quick and smooth, I wait for my car and they did it quickly. More

by paco.lopeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

February 09, 2023

Amazing quick lane staff who were very helpful, knowledgeable about what they were doing, and kind! More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Report | Print
Feb 14, 2023 -

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

February 04, 2023

Fast friendly service, Good communication. Service Advisor Justin Barrett was very helpful with my vehicle service. Positive experience and would recommend. More

by anne5974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
Report | Print
Feb 07, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this review! We are happy to hear that you were pleased with the service you received from Arlington Heights Ford. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Ford Team

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