Arlington Heights Ford - Service Center

They said it would take two hours, it was almost three hours. This is unacceptable. hours. This is unacceptable. More

The work that needed to be done was explained well. I was kept informed of the progress. When it was determined the work would take a few hours they were able to provide me with a ride home. They c I was kept informed of the progress. When it was determined the work would take a few hours they were able to provide me with a ride home. They care about their customers and care about providing excellent customer service. I have always had my car serviced at this dealer and will continue to do so. More

Jessica was wonderful to deal with and so was Lou. They both too great care of me They both too great care of me More

Professional staff, ontime,. I am very happy with their service. Always take my car to this dealership. I am very happy with their service. Always take my car to this dealership. More

Victor is very helpful and provides great customer service. I highly recommend him when it comes to servicing your car. service. I highly recommend him when it comes to servicing your car. More

The team at Arlington Heights Ford work so well and competently and hard to provide the best experience I have ever had in my many years of owning and maintaining our cars. This especially stands out t competently and hard to provide the best experience I have ever had in my many years of owning and maintaining our cars. This especially stands out today when so many service oriented businesses have lost competence and caring. Arlington Heights Ford really cares about doing the best they can to help their customers. Thank you. More

Victor, the service advisor was courteous, knowledgeable and kept me on the time schedule he estimated when l checked in. and kept me on the time schedule he estimated when l checked in. More

Amazing service, always want to come back to this location. People are great and I feel confident my car is always taken care of! location. People are great and I feel confident my car is always taken care of! More

My experience with service was a great one. The team was quick, and service was great. The team was quick, and service was great. More

The service department at Arlington Heights Ford was amazing. I had an issue with my car (which only has 15K miles on it). Ford (corporate) refused to pay for it even though it was a known issue. Jerry amazing. I had an issue with my car (which only has 15K miles on it). Ford (corporate) refused to pay for it even though it was a known issue. Jerry the service director wouldn't take that as an answer. He fought for me and got my issue covered completely. He was amazing to work with. He was so genuine and actually wanted to help me. He could have easily said "Sorry, Ford said it's not covered" and moved on with his day. But he didn't. He went up the chain and he got my issue resolved. I am very grateful to Jerry and his whole staff. I don't write reviews often, but I felt in necessary in this case since he went so far above and beyond to help me get my issue resolved. Lou was great as well. Good communication, and got the work done really fast! More