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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,268 Reviews

1,268 Reviews of Arlington Heights Ford - Service Center

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March 18, 2023

Positive experience, service center provided excellent timely and friendly service. I would certainly recommend this dealership. More

by SteveG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Mar 22, 2023 -

Arlington Heights Ford responded

Steve, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

March 16, 2023

Excellent experience with Lou. Had to have my sons car repaired during spring break and Lou got it done. The parts were hard to come by so Lou reached out to other dealers in the a More

by patseagraves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Arlington Heights Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Lou went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Arlington Heights Ford Team

March 15, 2023

As always, Mike & the team took care of us in a timely fashion and let us know as soon as the vehicle was ready for pick up. More

by kpalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 14, 2023

Mike Waddle made sure that my needs were addressed. I couldn't have asked for a better person on the other end of the line to help me. Kudos to him for making my experience that much better. More

by Zbruno666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

March 12, 2023

Hello good morning great work gays Good service and great attention tank you so much More

by Torresky_89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velazco
Mar 15, 2023 -

Arlington Heights Ford responded

Torresky, we love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Arlington Heights Ford was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Arlington Heights Ford Team

March 10, 2023

We switched shops a couple years ago and quickly found it was the best decision we could have made. Mike & his team are very knowledgeable, helpful, prompt and accommodating. As long as I am able, we will More

by kpalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 10, 2023

From the beginning Tony W. was very attentive to my concerns about my Fleets Truck. His professional personality was spot on. Made me feel valued and heard. Not to mention a fa More

by tvraniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

tvraniak responded

Tony W. represented your buisness well. Return visits are a must with Tony on board.

March 10, 2023

A great dealership and service department with excellent customer service. Clean and comfortable waiting area. More

by J stec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Mar 15, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, The Arlington Heights Ford Team

March 07, 2023

Friendly service. My associate was Anthony Wojciechowski bad he did a great job of recommending what should be done on my vehicle without being pushy about it. More

by Zanini8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Arlington Heights Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Arlington Heights Ford Team

March 06, 2023

I make the 30 minute drive to AH Ford from Chicago. Service Dept is very quick with great customer service. Schedule changes aren’t an issue. Exceed my expectations More

by bbmonte72psd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

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